(USA) Senior Manager, Technology Operations

Walmart • Bentonville, AR

6d • $90,000 - $180,000 • Onsite

About The Position

The Senior Manager, Global Marketplace Tech Ops – Policy Intelligence & Governance leads policy intelligence, performance monitoring, and governance across Marketplace post-purchase experiences. The role identifies policy gaps, emerging risks, and opportunities to improve seller and customer outcomes using data-driven insights. In partnership with Product, Risk, Operations, Finance, Legal, and Analytics, the position drives consistent policy execution, strengthens decision quality, and influences scalable policy and technology improvements while balancing customer experience, seller protection, and business impact.

The team manages global Marketplace post-purchase projects with program and financial oversight, aligns technology strategies with business objectives, and works with stakeholders to support efficient delivery and risk management. It focuses on operational excellence, process and tool improvements, accountability, and solutions that improve business operations and customer experiences worldwide.

The role establishes governance for policy changes, defines measures of policy effectiveness, leads investigations into systemic issues, influences product and technology roadmaps, and provides recommendations and trade-offs to senior leadership. The posted annual salary range is $90,000–$180,000, with annual or quarterly performance bonuses; some positions may also include stock compensation. The primary location listed is 1601 SE 10th St, Bentonville, Arkansas.

Requirements

• 8+ years of experience in policy, risk, eCommerce, Marketplace, Trust & Safety, or technology operations.
• Demonstrated ability to develop and govern policies at scale.
• Strong analytical and problem-solving skills, including the ability to translate insights into business decisions.
• Experience leading complex cross-functional initiatives across Product, Technology, Risk, Operations, and business teams.
• Ability to balance customer experience, seller experience, risk, operational complexity, and financial impact.
• Strong executive communication and stakeholder-influence skills.
• Ability to operate in ambiguity and build scalable mechanisms from the ground up.
• Minimum qualification option 1: Bachelor's degree in a listed or related field and 5 years of experience in project management, program management, program operations, or a related area.
• Minimum qualification option 2: 7 years of experience in project management, program management, program operations, or a related area.
• 2 years of supervisory experience.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, and 4 years of experience in project management, program management, program operations, or a related area.
• Knowledge of creating inclusive digital experiences, implementing WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

• Own policy intelligence and governance across Marketplace post-purchase experiences.
• Evaluate policy performance, identify emerging risks and gaps, and drive data-backed policy improvements.
• Establish governance for policy changes, including reviews, approvals, implementation, and ongoing performance monitoring.
• Partner with Product, Risk, Operations, Finance, Legal, and Analytics to translate policy strategy into scalable solutions.
• Define KPIs and mechanisms to measure policy effectiveness, decision quality, seller and customer outcomes, and financial impact.
• Lead deep dives into systemic issues and drive root-cause resolution across teams.
• Influence product and technology roadmaps to strengthen policy execution, automation, controls, and decisioning.
• Provide clear recommendations and trade-offs to senior leadership to enable policy and investment decisions.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty leave.
• Voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit program, with tuition, books, and fees paid for eligible associates.
• Performance-based bonus awards, including annual or quarterly performance bonuses.
• Some positions may include stock compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior