Operations Manager

Floor & Decor • Waltham, MA

3d • $21 - $41

About The Position

The Operations Manager is responsible for all aspects of store operations, providing every customer with an exceptional shopping experience by following company guidelines for sales, customer service, and associate education. The role helps keep the store safe for employees and customers while maximizing profitability through effective management of store operations.

The position supports the General Manager in operational, customer service, administrative, warehouse/logistics, and people-management activities. Responsibilities include maintaining inventory integrity and store standards, managing cash-handling and operational records, supporting e-commerce shipping and customer pickups, coordinating logistics and facility safety, and developing and supervising associates. The manager may be required to open or close the store and perform additional managerial duties as needed.

Occasional travel may be required, including air and car travel. The work environment frequently includes a warehouse and moving vehicles, with noise typically ranging from quiet to moderate. Physical demands include exerting force to lift, carry, push, pull, or otherwise move objects, as well as frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to move objects.
• Ability to handle or feel objects and frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Review profit and loss statements to identify opportunities for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle counts and inventory counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources or loss prevention issues as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to ensure customer and employee safety and security.
• Help the General Manager control controllable expenses and improve profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support, model, and improve customer service, including customer pickup and checkout experiences.
• Handle claims and other KCM/MOD duties as needed.
• Ensure adequate scheduling coverage, especially during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain inventory, human resources, and cash-office records and reports.
• Ensure e-commerce web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budgets, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct and supervise truck appointments, communicate schedules, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out and overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to associates.
• Ensure the store adheres to COP/SOPs and manage direct reports' performance.
• Monitor associate retention and career development and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies while supporting company expectations and systems.
• Be available to open and/or close the store effectively and perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed