Business Operations Manager (PMO Lead)
About The Position
The Business Operations Manager (PMO Lead) supports GDIT’s Department of Veterans Affairs Conversion Services contract, which aims to improve response time to Veteran benefit requests through digitization of Veteran records. The role applies financial-management expertise to build data-collection and information-management processes that support contract decision-making. It oversees program controls, data analysis, and administrative compliance with contract requirements. The position reports to the Deputy Program Manager and works with program leadership and GDIT functional teams, including Contracts, Subcontracts, and Finance, to support program delivery. The role leads PMO professionals and coordinates operational processes, risk and action-item tracking, performance metrics, subcontract and purchasing activities, hiring and onboarding, travel administration, and contract deliverables. It also works with the Deputy Program Manager to use enterprise data systems to create an integrated tracker for program finances at prime and subcontractor levels. The position is 100% remote, with 10% domestic travel to customer sites. It requires the ability to obtain a Position of Trust and pass a Government background screening.
Requirements
- Bachelor’s degree in business or a related field, or an equivalent combination of education and experience.
- At least 5 years of progressive experience supporting project or program management roles involving collection, aggregation, analysis, and presentation of program information.
- Proficiency using AI tools and automation technologies to improve operational efficiency and streamline workflows.
- Experience with project or program finance, scheduling, staffing, security and access procedures, meeting facilitation, customer interaction, status reporting, deliverables, subcontracting, bills of materials, and/or travel management.
- Experience with Federal Government contracting and knowledge of Federal Acquisition Regulations (FAR).
- Experience managing a team responsible for PMO or finance-related tasks.
- Moderate Microsoft Excel skills, including data management, sorting, filtering, matches and lookups, formulas, pivot tables, charts, and graphs.
- Proficiency with enterprise data-management systems such as Oracle/OBIEE, AP WebQuery, KOFAX Markview, SC360, BPM, and/or Concur.
- Demonstrated experience supporting a Government entity and knowledge of workflows for prime contract modifications, subcontract modifications, and de-obligations.
- Demonstrated experience building and maintaining EAC calculations.
- Outstanding written and verbal communication skills for communicating with internal business leaders, Government customers, and subcontractor leadership.
- Ability to use critical thinking to resolve operational issues and identify risks and mitigations.
- Ability to obtain a Position of Trust and pass a Government background screening process, including detailed forms and onsite fingerprinting.
- U.S. citizenship is not required.
- Work visa sponsorship is not available; applications from third-party agencies or corp-to-corp entities are not accepted.
Nice To Haves
- 6 or more years of experience.
- PMP, SAFe, or ITIL training or certifications.
- Experience with logistics, warehousing, or supply-chain systems and/or healthcare systems.
Responsibilities
- Lead a team of PMO professionals in coordinating successful completion of PMO tasks.
- Implement and document business processes and guidance for GDIT, the customer, and subcontractor partners.
- Engage with the customer through VA email and Teams to respond to inquiries and provide support.
- Present operational performance, insights, and strategic recommendations to senior leadership.
- Maintain and disseminate the program Risk Register, identify program risks, and facilitate monthly customer risk meetings.
- Maintain and routinely review and update the program Action Item tracker.
- Capture and report quantity-based performance metrics for core project functions, status reporting, and invoicing.
- Oversee subcontract actions, GDIT supply-chain purchases, hiring and VA onboarding activities, and administrative travel tracking.
- Improve project processes and resolve issues affecting performance using critical thinking, continuous improvement, and lessons learned.
- Manage contract deliverables to ensure high-quality, on-time submissions.
- Work with the Deputy Program Manager to use GDIT enterprise data systems and tools to create an integrated tracker for program finances at prime and subcontractor levels.
Benefits
- Medical plan options, including some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- 401(k) plan with company match.
- Full flexible work weeks where possible.
- Paid time off plans, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Typically 15 days of paid leave per calendar year for new employees, prorated based on hire date.
- 10 paid holidays per year, prorated based on hire date.
- Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
- Wellness packages.
- Growth and learning opportunities through an AI-powered career tool.
- Internal mobility support.
- Competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
