Pharmacy Operations Manager

Walgreens•South Charleston, WV

3d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for selecting, scheduling, training, developing, and managing the performance of pharmacy technicians. The position supports patient care and pharmacy services, oversees daily workflow, administrative activity, inventory, equipment, records, compliance, insurance claims, and customer service. It partners with the Pharmacy Manager and Store Manager to improve financials, operational quality, and service, and coordinates community outreach activities. The role also handles team communication, training, and professional development while maintaining required pharmacy technician certification.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and promoting healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where legally permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings, including vaccines and health screenings, as permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; monitor completion, timeliness, and workflow efficiency.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize daily activities, recommend pharmacy-hour allocation, and maintain a clean, orderly, adequately stocked pharmacy.
Manage non-clinical administrative and inventory activities that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls.
Lead technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Walgreens Good Faith Dispensing policy and understand the role in ensuring applicable dispensing requirements are met.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company procedures for pharmacy errors and the Continuous Quality Improvement Program.
Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events; maintain retail partnership relationships.
Lead technician performance management, including discipline and termination decisions or recommendations, and ensure accountability for legal compliance, attendance, and timeliness.
Hire, onboard, train, and schedule pharmacy technicians; monitor timely completion of training and follow company scheduling and training procedures.
Identify team members' pharmacy operations knowledge gaps and provide or arrange hands-on training and learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licensure, registrations, and certifications, including documenting licensure status.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and training.
Follow performance improvement plans and seek professional development and constructive feedback.
Relay support-center messages and key emails to the pharmacy team and participate in store and pharmacy meetings, including brief daily meetings and weekly Store Manager check-ins.