Manager, Brokerage Operations (Hybrid)

TEKsystems • Fort Worth, TX

3d • $86,000 - $88,000 • Hybrid

About The Position

We are seeking an experienced Manager, Brokerage Operations to lead a team of professionals across processing and case management functions. The role oversees three Team Leads and their teams, and is responsible for daily workflow planning, resource management, escalations, operational quality, and process improvement initiatives. The position is based in Fort Worth, Texas, on a hybrid schedule: remote on Mondays and Fridays and onsite Tuesday through Thursday. The first 30 days are fully onsite for onboarding and training. Regular hours are Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

• Active Series 7, Series 63, and Series 24 licenses, with a clean regulatory record.
• At least 5 years of brokerage operations experience.
• At least 3 years of leadership experience within brokerage operations.
• Strong knowledge of brokerage processing, case management, and operational workflows.
• Experience managing escalations and leading teams in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Ability to provide a CRD number for license verification.
• Technical skills with Salesforce, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Copilot or other AI tools.

Responsibilities

• Lead and develop a brokerage operations team through three Team Leads.
• Manage daily workload, priorities, and resource allocation.
• Serve as the escalation point for complex operational issues.
• Drive improvements in case quality, data accuracy, and operational efficiency.
• Support automation and process improvement initiatives.
• Create and maintain process documentation, user guides, and training materials.
• Partner with leadership to improve team performance and service delivery.

Benefits

• 15% ESOP
• 5–7% bonus
• Option to contribute to a 401(k) account
• 16 days of paid time off
• 10 holidays
• 2 floating PTO days every year
• Full health, vision, and dental coverage
• 12% annual bonus (also listed in the compensation section)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed