Operations Manager-Hybrid

Golden Steps ABA•Englewood Cliffs, NJ

10d•Hybrid

About The Position

Golden Steps ABA is a healthcare organization providing Applied Behavior Analysis (ABA) services to children with Autism Spectrum Disorder. Services are individualized and provided in homes, schools, and clinics to support individuals up to age 21 with specific skills and behaviors. The organization emphasizes compassionate, high-quality patient care and an inclusive, supportive work environment. The Operations Manager supports organizational operations and growth, works with teams across the organization, and provides operational support to therapists in the field. Travel is required. Golden Steps ABA has nearly 1,100 employees across 16 states and numerous clinics. A bachelor's degree is preferred. The role requires at least two years of leadership and management experience, preferably in healthcare, along with strong organizational, communication, planning, and project-management skills.

Requirements

At least 2 years of experience with and an exceptional understanding of leadership and management, preferably in a healthcare setting.
Strong time-management and organizational skills.
Excellent written and oral communication skills.
Results-driven, with the ability to communicate.
Strong planning and project-management skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Define, implement, and revise operational policies and guidelines.
Execute new growth directives.
Partner with Human Resources to recruit talent and oversee the employee training program.
Partner with the intake department to oversee client onboarding.
Provide operational support to therapists in the field.
Monitor clients’ insurance plans and eligibility.
Submit authorization requests to insurance companies.
Optimize business workflows.
Schedule and maximize field teams’ work schedules.
Perform other tasks as assigned.