Manager, VM-Extended Operations (Hybrid)
About The Position
The Manager, VM-Extended Operations leads the operational work that delivers business partners’ card products, including new and redesigned credit card products. The role leads cross-functional teams, develops project plans, secures readiness of internal and external resources, and delivers critical milestones. It also builds and scales processes to improve efficiency, reduce operational risk, and provide seamless customer outcomes. The position calls for a disciplined, organized process leader with strong analytical, communication, and influencing skills. The manager leads and motivates a team, improves company processes, interprets trends and recommendations for senior leaders, and balances strategy and roadmap development with practical execution in an agile environment. The role manages a team of 5–6 people and is designated hybrid, subject to Capital One’s hybrid policy and required on-site presence at the designated office. The position requires a bachelor’s degree or military experience and at least two years of experience in project or process management, third-party vendor management, and people management. Preferred qualifications include a master’s degree, relevant Agile, PMP, Lean, or Six Sigma certifications, five or more years in project or process management and third-party vendor management, and experience in commercial printing methodologies or card issuance operations.
Requirements
- Bachelor’s degree or military experience.
- At least 2 years of experience in project or process management.
- At least 2 years of experience in third-party vendor management.
- At least 2 years of experience in people management.
- Strong data and analytical skills, attention to detail, and ability to adapt to a dynamic agile environment.
- Strong leadership skills and the ability to motivate a team and drive execution of process improvement projects.
- Ability to communicate and influence partners across the company and at multiple organizational levels.
- Ability to interpret and communicate trends and recommendations to senior leaders.
- Ability to develop actionable roadmaps and navigate ambiguity using data and critical thinking.
Nice To Haves
- Master’s degree.
- Agile, Project Management Professional, Lean, or Six Sigma certification.
- At least 5 years of experience in project or process management.
- At least 5 years of experience in third-party vendor management.
- At least 2 years of experience in commercial printing methodologies.
- At least 2 years of experience in credit or debit card issuance operations.
Responsibilities
- Set strategic direction and build a roadmap of targeted initiatives that support the team’s mission and mitigate risks.
- Manage talent and performance across the team’s associates.
- Lead a team of 5–6 people.
- Build and maintain relationships with key stakeholders to influence decisions and alignment.
- Prepare and deliver presentations to senior leaders to guide discussions and influence decisions.
- Collaborate with business leaders and partners in operations, risk, product, technology, audit, legal, compliance, and other areas to connect work and amplify outcomes.
- Work with strategy, product, and technology teams to deliver new products and functionalities.
- Negotiate service-level agreements with third parties.
- Review and validate internal and supplier test results and outputs to ensure execution meets business intent.
- Maintain documentation of project progress, decision logs, and supplier readiness checklists.
- Gather insights from routines, data sources, and partners to inform strategic priorities.
- Design and produce metrics to measure efficiency and effectiveness.
- Identify and implement process, data, and reporting improvements.
- Improve operational efficiency and effectiveness and proactively drive process improvements aligned with customer outcomes.
- Analyze, identify, and correct data issues in systems used or owned by a department.
- Provide process subject matter expertise when representing the department in projects and meetings.
- Collaborate with others to support end customers.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
