Manager, VM-Extended Operations (Hybrid)

Capital One • Richmond, VA

2d • Hybrid

About The Position

The Manager, VM-Extended Operations leads the operational work that delivers new and redesigned credit card products for business partners. The role develops and scales processes to improve efficiency, reduce operational risk, and deliver seamless customer outcomes. It leads cross-functional teams in project planning, resource readiness, and delivery of key milestones, while balancing strategy, process design, and actionable roadmaps in a dynamic environment. The manager leads a team of 5–6 people, manages talent and performance, and communicates trends and recommendations to senior leaders. This is a hybrid position subject to Capital One’s hybrid policy and required on-site presence at the designated office location.

Requirements

• Bachelor’s degree or military experience.
• At least 2 years of experience in project or process management.
• At least 2 years of experience in third-party vendor management.
• At least 2 years of experience in people management.
• Strong leadership skills and ability to motivate a team to deliver process-improvement projects.
• Ability to communicate effectively and influence partners across the company and at multiple organizational levels.
• Strong data and analytical skills, attention to detail, and ability to adapt to an agile environment.
• Ability to interpret and communicate trends and recommendations to senior leaders.
• Strong critical-thinking skills and ability to navigate ambiguity.

Nice To Haves

• Master’s degree.
• Agile, Project Management Professional, Lean, or Six Sigma certification.
• At least 5 years of experience in project or process management.
• At least 5 years of experience in third-party vendor management.
• At least 2 years of experience in commercial printing methodologies.
• At least 2 years of experience in credit or debit card issuance operations.

Responsibilities

• Set the team’s strategic direction and develop a roadmap of initiatives that support its mission and mitigate risks.
• Manage talent and performance across the team’s associates.
• Build and maintain relationships with key stakeholders to influence decision-making and alignment.
• Prepare and deliver presentations to senior leaders to inform discussions and influence decisions.
• Collaborate with business leaders and partners across operations, risk, product, technology, audit, legal, and compliance.
• Review and validate internal and supplier test results to ensure execution meets business intent.
• Maintain documentation of project progress, decision logs, and supplier readiness checklists.
• Gather insights from routines, data sources, and partners to inform strategic priorities.
• Design and produce metrics to measure efficiency and effectiveness.
• Drive process improvements aligned with desired customer outcomes.
• Analyze, identify, and correct data issues in systems used or owned by the department.
• Provide process subject-matter expertise in projects and meetings.
• Work with strategy, product, and technology teams to deliver new products and functionalities.
• Negotiate service-level agreements with third parties.
• Identify and implement process, data, and reporting improvements.
• Review test output from internal and external teams.
• Manage a team of 5–6 people.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager