Customer Advocate , VM, Market Operations

Carvana•Houston, TX

2d•Onsite

About The Position

Carvana is seeking an enthusiastic, energetic, and self-motivated Customer Advocate to create a memorable pickup experience for customers at its car Vending Machine. The role combines customer service, paperwork, vehicle handling, and driving. Candidates need at least two years of customer-facing experience and must be at least 21 years old with a valid driver's license. The position pays $19 per hour initially, with performance-based opportunities to progress to $21 per hour within the first year. The stated shift is 1 p.m. to 9 p.m.; team members must be available to work seven days a week, with rotating days off that include weekdays and weekend days. Candidates must obtain a notary in their local jurisdiction within the first 90 days of employment; Carvana sponsors the process, which may involve state-specific requirements. Candidates must also satisfy applicable state requirements for access to DMV, title, and registration systems. California employees must obtain a Vehicle Verifier license within their first 90 days, with the process sponsored by Carvana. The work involves physical activity, including vehicle detailing and loading or unloading vehicles onto the Vending Machine. Employees work indoors and outdoors and may occasionally encounter inclement or extreme weather. The role requires extended periods of walking, standing, and physical activity, as well as frequent driving. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. This position is not eligible for visa sponsorship.

Requirements

At least 2 years of customer-facing experience.
At least 21 years of age.
A valid driver's license.
Ability to obtain a notary in the local jurisdiction within the first 90 days of employment; state-specific requirements may apply.
Ability to satisfy state-specific requirements for access to DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Ability to perform physically demanding tasks such as detailing vehicles and loading and unloading vehicles onto the Vending Machine.
Ability to work indoors and outdoors, with occasional exposure to inclement or extreme weather.
Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Ability to read, write, speak, and understand English.
Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Excellent visual acuity and manual dexterity for frequent driving.
Availability to work 7 days a week, with rotating days off between weekdays and weekend days.

Responsibilities

Create an amazing and memorable pickup experience for customers at the car Vending Machine.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Swiftly address customer questions and minor technical issues related to the vending machine process.
Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Perform physically demanding tasks, including detailing vehicles and loading and unloading vehicles onto the Vending Machine.

Benefits

401(k) with Carvana match.
Opportunity for overtime during busy seasons.
Performance-based pay increases and advancement opportunities.
100% company-paid healthcare premiums.
Dental and vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days during the first year, increasing to 20 days thereafter.
Tuition reimbursement for employees pursuing a bachelor's degree.
Student loan repayment program for employees who already have a bachelor's degree.
Annual grants of Carvana shares to team members.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.
Potential location-specific performance-based incentive programs.