Customer Advocate I, VM, Market Operations - Garden City Vending Machine (Full-Time)

Carvana•Garden City, NY

10d•$22 - $24•Onsite

About The Position

Carvana is hiring a Customer Advocate I for its Garden City vending machine market operations. Customer Advocates create a positive, memorable pickup experience for customers using Carvana’s vehicle vending machine, serve as the onsite face of Carvana, complete customer paperwork, and record thorough notes in the customer tracking system. They answer customer questions and address minor technical issues with the vending machine process. The role also involves frequent driving and vehicle-related physical tasks, including detailing and loading or unloading vehicles onto the vending machine. Hours are 7 a.m.–3 p.m. or 1 p.m.–9 p.m. Team members must be available to work seven days a week, with days off rotating between weekdays and weekend days. The position is full-time and pays $22–$24 per hour, with performance-based increases described through the Careers Not Jobs program. Overtime may be available during busy seasons. Candidates must have, or be able to obtain, a notary in their local jurisdiction within the first 90 days; Carvana sponsors the process. Candidates must also meet state-specific requirements for access to DMV/title and registration systems. California employees must obtain a Vehicle Verifier license within 90 days, with the process sponsored by Carvana. Employees in Nevada, Tennessee, and Virginia must apply for a salesperson license within their first two weeks; obtaining it is a condition of employment. The work takes place indoors and outdoors, with occasional exposure to inclement or extreme weather. It requires extended periods of walking, standing, and physical activity, as well as frequent driving. Applicants must be at least 21 years old, have a valid driver’s license, and be able to read, write, speak, and understand English. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of customer-facing experience.
Must be at least 21 years of age.
Must possess a valid driver's license.
Must be able to read, write, speak, and understand English.
Must have or be able to obtain a notary in the local jurisdiction within the first 90 days of employment; the process is sponsored by Carvana and may involve state-specific requirements.
Must satisfy state-specific requirements related to access to DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment; the process is sponsored by Carvana.
Employees in Nevada, Tennessee, and Virginia must apply for a salesperson license within the first two weeks of employment; obtaining the license is a condition of employment and failure to secure it may affect continued employment.
Ability to perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles onto the vending machine.
Ability to work indoors and outdoors, with occasional exposure to inclement or extreme weather.
Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Excellent visual acuity and manual dexterity for frequent driving.
Must be available to work 7 days a week; days off rotate between weekdays and weekend days.

Responsibilities

Create an amazing and memorable pickup experience for customers at the car vending machine.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Address customer questions and minor technical issues related to the vending machine process.
Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Perform physically demanding vehicle-related tasks, including detailing vehicles and loading or unloading vehicles onto the vending machine.

Benefits

401(k) with Carvana match.
100% company-paid healthcare premiums.
Dental benefits.
Vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for eligible bachelor's degree studies.
Student loan repayment program for employees who already have a bachelor's degree.
Annual Carvana Shares grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.
Opportunity for overtime during busy seasons.
Performance-based pay increases and advancement opportunities.