Customer Advocate, Philadelphia Vending Machine

Carvana•Philadelphia, PA

7d•Onsite

About The Position

Carvana is seeking enthusiastic, energetic, and self-motivated Customer Advocates with at least two years of customer-facing experience. Customer Advocates create a memorable pickup experience at Carvana’s car Vending Machine, act as the face of Carvana onsite, and may get involved in the local community. The role includes completing customer paperwork, recording thorough notes in the customer tracking system, and promptly addressing customer questions or minor technical issues related to the vending machine process. The position involves detailing vehicles and loading and unloading vehicles onto the Vending Machine. Employees work indoors and outdoors, with occasional exposure to inclement or extreme weather, and must maintain safe driving practices and a clean driving record in accordance with Carvana’s CMV Driver Qualification policy. A local notary must be obtained within the first 90 days of employment; Carvana sponsors the process. Employees must also satisfy state-specific requirements for access to DMV/title and registration systems. Additional licensing requirements apply in certain states: California employees must obtain a Vehicle Verifier license within 90 days, while employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks; obtaining that license is a condition of employment in those states. The scheduled shifts are 7 a.m.–3 p.m. or 1 p.m.–9 p.m. Team members must be available to work seven days a week, with days off rotating between weekdays and weekends. Applicants must be at least 21 years old and have a valid driver’s license. The role is not eligible for visa sponsorship.

Requirements

At least two years of customer-facing experience.
Must be at least 21 years of age.
Must possess a valid driver’s license.
Must be able to read, write, speak, and understand English.
Must be able to perform physically demanding tasks, including detailing vehicles and loading and unloading vehicles onto the Vending Machine.
Must be able to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Must be able to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Must be able to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Frequent driving requires excellent visual acuity and manual dexterity.
Must be able to work indoors and outdoors, with occasional exposure to inclement or extreme weather.
Must maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Must obtain a notary in the local jurisdiction within the first 90 days of employment, subject to state-specific requirements.
Must satisfy state-specific requirements related to access to DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks of employment; obtaining it is a condition of employment.
Must be available to work seven days a week; days off rotate between weekdays and weekend days.

Responsibilities

Create an amazing and memorable pickup experience for customers at Carvana’s car Vending Machine.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Swiftly address customer questions and minor technical issues related to the vending machine process.
Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Detail vehicles and load and unload vehicles onto the Vending Machine.
Obtain required notary or applicable state-specific licenses and satisfy requirements for access to DMV/title and registration systems.

Benefits

Competitive performance-based compensation, with a stated pay range of $22–$24 per hour.
401(k) with Carvana match.
Opportunity for overtime during busy seasons.
Performance-based pay increases and advancement opportunities.
100% company-paid healthcare premiums, plus dental and vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for pursuing a bachelor’s degree.
Student loan repayment program for team members who already have a bachelor’s degree.
Annual Carvana Shares grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.