Customer Advocate, Philadelphia Vending Machine

Carvana•Philadelphia, PA

8d•$22 - $24•Onsite

About The Position

Carvana is seeking an enthusiastic, energetic, self-motivated team player with at least two years of customer-facing experience to help create a memorable pickup experience at its car Vending Machine. The Customer Advocate serves as the face of Carvana for onsite customers, completes customer paperwork, records thorough notes in the customer tracking system, and promptly addresses customer questions or minor technical issues related to the vending machine process. The role requires safe driving and maintaining a clean driving record in accordance with Carvana's CMV Driver Qualification policy. Candidates must have or obtain a notary commission in their local jurisdiction within the first 90 days of employment; Carvana sponsors the process, which may have state-specific requirements. Candidates must also meet state-specific requirements for access to DMV, title, and registration systems. California employees must obtain a Vehicle Verifier license within the first 90 days. Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within their first two weeks; obtaining it is a condition of employment. The position involves physically demanding tasks, including detailing vehicles and loading or unloading vehicles onto the Vending Machine. Work takes place indoors and outdoors, with occasional exposure to inclement or extreme weather. Employees must be able to remain active for extended periods and perform the required movements and lifting. The listed duties and responsibilities are not exhaustive and may change.

Requirements

At least two years of customer-facing experience.
Must be at least 21 years of age and possess a valid driver's license.
Must be able to read, write, speak, and understand English.
Must have or be able to obtain a notary commission in the local jurisdiction within the first 90 days of employment.
Must meet state-specific requirements related to access to DMV, title, and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks of employment; obtaining the license is a condition of employment.
Ability to perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles onto the Vending Machine.
Ability to work indoors and outdoors, with occasional exposure to inclement or extreme weather.
Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Frequent driving requires excellent visual acuity and manual dexterity.

Responsibilities

Create an amazing and memorable pickup experience for customers at the car Vending Machine.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Promptly address customer questions and minor technical issues related to the vending machine process.
Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Perform physically demanding tasks such as detailing vehicles and loading or unloading vehicles onto the Vending Machine.

Benefits

Competitive, performance-based compensation with opportunities for pay increases.
401(k) with Carvana match.
Opportunity for overtime during busy seasons.
100% company-paid healthcare premiums.
Dental and vision benefits.
Wellness program supporting physical, mental, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for employees pursuing a bachelor's degree.
Student loan repayment program for employees who already have a bachelor's degree.
Annual grants of Carvana shares.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.