Customer Advocate Vending Machine

Carvana • Bridgeville, PA

2d • $18 - $20 • Onsite

About The Position

Carvana is hiring Customer Advocates to support its car Vending Machine pickup experience and help make the car-buying process positive and memorable. The role involves interacting with customers onsite, completing paperwork, recording detailed notes in a customer tracking system, and addressing customer questions or minor technical issues related to the vending machine process. Advocates are also expected to drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

The position requires at least two years of customer-facing experience. Candidates must be able to obtain a notary in their local jurisdiction within the first 90 days of employment; Carvana sponsors the process. Candidates must also satisfy state-specific requirements for access to DMV/title and registration systems. California employees must obtain a Vehicle Verifier license within the first 90 days. Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks; obtaining it is a condition of employment and failure to do so may affect continued employment.

The role includes physically demanding work such as detailing vehicles and loading or unloading vehicles onto the Vending Machine. Work takes place indoors and outdoors, with occasional exposure to inclement or extreme weather. Employees must be able to walk, stand, and remain physically active for extended periods, including more than eight hours, and perform movements such as reaching, twisting, kneeling, crouching, climbing, balancing, and squatting. The role also requires handling items weighing up to 50 pounds and frequent driving.

The stated schedule is 1 p.m. to 9 p.m. Friday, Saturday, and Sunday. The position is not eligible for visa sponsorship. Applicants must be at least 21 years old, hold a valid driver’s license, and be able to read, write, speak, and understand English.

Requirements

• At least 2 years of customer-facing experience.
• Must be at least 21 years of age.
• Must possess a valid driver’s license.
• Must be able to read, write, speak, and understand English.
• Must be able to perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles.
• Must be able to walk, stand, and sustain physical activity for extended periods, including 8+ hours.
• Must be able to reach, twist, kneel, crouch, climb, balance, and squat.
• Must be able to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Frequent driving requires excellent visual acuity and manual dexterity.
• Must have or be able to obtain a notary in the local jurisdiction within the first 90 days of employment; the process is sponsored by Carvana and may involve state-specific requirements.
• Must satisfy state-specific requirements related to access to DMV/title and registration systems.
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment; the process is sponsored by Carvana.
• Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks of employment; obtaining the license is a condition of employment.
• Must maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Responsibilities

• Create an amazing and memorable vehicle pickup experience for customers onsite at the car Vending Machine.
• Complete customer paperwork and enter thorough notes in the customer tracking system.
• Address customer questions and minor technical issues related to the vending machine process.
• Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
• Perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles onto the Vending Machine.

Benefits

• Competitive, performance-based compensation.
• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Performance-based pay growth and merit opportunities through the Careers Not Jobs program.
• Carvanafit Wellness Program.
• Free mental health help with Supportlinc.
• Paid time off (7.5 days).
• Internal growth and professional development opportunities.
• Potential location-specific performance-based incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed