Customer Advocate , VM, Market Operations

Carvana•Houston, TX

3d•$19 - $21•Onsite

About The Position

Carvana is seeking enthusiastic, energetic, and self-motivated Customer Advocates with at least two years of customer-facing experience. Customer Advocates create a memorable pickup experience at Carvana’s car vending machine, represent the company onsite, and help reintroduce happiness into the car-buying process. The role includes completing customer paperwork, documenting thorough notes in the customer tracking system, answering customer questions, and addressing minor technical issues with the vending machine process. The position requires safe and frequent driving, maintaining a clean driving record in accordance with Carvana’s CMV Driver Qualification policy, and performing physically demanding work such as detailing vehicles and loading or unloading vehicles onto the vending machine. Work takes place indoors and outdoors, with occasional exposure to inclement or extreme weather. Candidates must obtain or be able to obtain a local notary within the first 90 days of employment; Carvana sponsors the process. Candidates must also meet state-specific requirements for access to DMV/title and registration systems. California employees must obtain a Vehicle Verifier license within the first 90 days, with the process sponsored by Carvana. The scheduled hours are 1 p.m. to 9 p.m. Team members must be available to work seven days a week, with days off rotating between weekdays and weekends. The position offers hourly pay from $19 to $21, with performance-based increases and potential location-specific incentives. The role is not eligible for visa sponsorship. Applicants must be at least 21 years old and have a valid driver’s license.

Requirements

At least two years of customer-facing experience.
Must be at least 21 years of age.
Must possess a valid driver’s license.
Must be able to read, write, speak, and understand English.
Must be able to perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles onto the vending machine.
Must be able to walk or stand and sustain physical activity for extended periods of 8 or more hours.
Must be able to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Must be able to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Frequent driving requires excellent visual acuity and manual dexterity.
Must have or be able to obtain a notary in the local jurisdiction within the first 90 days of employment, subject to state-specific requirements.
Must be able to satisfy state-specific requirements related to access to DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Must be available to work from 1 p.m. to 9 p.m. and seven days a week, with rotating days off.
Must be able to work indoors and outdoors, with occasional exposure to inclement or extreme weather.

Responsibilities

Create an amazing and memorable pickup experience for customers at Carvana’s car vending machine.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Address customer questions and minor technical issues related to the vending machine process.
Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Perform physical tasks such as detailing vehicles and loading or unloading vehicles onto the vending machine.

Benefits

401(k) with Carvana match.
Opportunity for overtime during busy seasons.
100% company-paid healthcare premiums.
Dental and vision benefits.
Wellness program supporting mental, physical, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for employees pursuing a bachelor’s degree.
Student loan repayment program for employees who already have a bachelor’s degree.
Annual grants of Carvana shares.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.
Performance-based compensation and advancement opportunities.