Senior Operations Manager

Metropolis Technologies • Irving, TX

3d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking experiences. The Senior Facility Manager manages facility operations through effective leadership, client relationship development, customer service, human resource management, and budget management. The role ensures employees perform their duties according to SP+ operational standards and supports a safe, efficient, and profitable parking operation.

The position oversees revenue reporting, budgets, cash controls, accounting tasks, procurement, staffing, employee training and performance, client communications, facility maintenance, marketing and revenue optimization, and safety and risk management. The posting identifies the location as Irving, Texas.

Requirements

• Experience leading, managing, and motivating team members.
• Strong customer service skills and focus.
• Excellent verbal and written communication skills.
• Ability to multitask or work independently.
• Ability to react and solve problems quickly.
• Ability to understand and communicate company policies and procedures.
• Proficiency with Microsoft Word and Excel or Google Documents or Spreadsheets.
• Ability to learn internal computer programs.
• Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

• Bachelor’s degree in a related field, or an equivalent combination of education and experience.
• Prior experience developing budgets and reviewing profit and loss statements.
• Parking management experience.

Responsibilities

• Deliver premier customer service to clients.
• Hire frontline employees and provide appropriate training and tools.
• Support profitability through revenue development, facility marketing, cash control procedures, and expense reviews.
• Ensure employees follow parking, security, and cash control procedures; participate in audits as needed.
• Prepare daily bank deposits and ensure cash receipts are deposited daily; monitor office audits and cashier reports for possible theft or inefficiencies.
• Manage the operation’s budget and recommend actions to meet or exceed budget when circumstances change.
• Identify procurement and vendor service needs.
• Perform general accounting duties, including accounts payable, payroll, and petty cash.
• Determine staffing needs and hire, develop, and train attendants, cashiers, bookkeepers, and maintenance personnel.
• Supervise employee performance and provide additional training or discipline as needed.
• Communicate proactively with clients about opportunities to improve operations and resolve client requests, concerns, and issues diplomatically.
• Monitor facility maintenance and cleanliness, and recommend improvements to facility aesthetics.
• Assist with revenue-maximization recommendations, including parking rate studies, local and online marketing plans, and prepaid parking services.
• Monitor and review damage claims and recommend and implement measures to improve operational safety and prevent similar claims.
• Implement policies and procedures to ensure compliance with OSHA laws.

Benefits

• Medical, dental, and vision plans.
• Flexible spending accounts.
• Long- and short-term disability insurance.
• Life insurance.
• Accident insurance.
• 401(k).
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior