Branch Operations Manager - Roosevelt Park, Muskegon

LMCU • Muskegon, MI

1d • Onsite

About The Position

Lake Michigan Credit Union (LMCU) is seeking a Branch Operations Manager for its Roosevelt Park branch in Muskegon. The role assists the Market Leader in delivering strong results and high-quality service, maximizing employee productivity, and ensuring operational accuracy and effectiveness. The Branch Operations Manager is a key leader responsible for the branch’s daily operations, team performance, and operational excellence while promoting a superior member experience.

The position also supports LMCU’s community presence and branch growth by building relationships, participating in community engagement, and helping members identify financial solutions. The role involves 15% travel and is fully on-site.

Requirements

• High school diploma or equivalent.
• Michigan Resident Producer Credit Insurance License for Michigan-based employees; external candidates without current licensure must pass the licensing examination and provide proof of certification within 90 days of hire.
• NMLS registration and notary certification as required.
• Extensive knowledge of LMCU products and services, especially consumer and business accounts and loans.
• Proven ability to meet sales targets and contribute to branch goals in a fast-paced, customer-focused environment.
• Strong leadership and mentorship capabilities, including a track record of coaching peers and building collaborative teams.

Nice To Haves

• Further education or banking experience.

Responsibilities

• Assist the Market Leader in driving team performance through direction, coaching, and support.
• Develop branch employees and promote service excellence through continuous coaching.
• Participate in community networking and initiate outbound calling to support branch sales and LMCU’s community presence.
• Oversee branch operations, including training, scheduling, and facility management, and conduct regular team meetings.
• Conduct integrity coaching sessions and address employee performance issues as needed.
• Hold staff accountable for LMCU initiatives, goals, processes, procedures, and operational standards.
• Recognize team and individual contributions to branch goals.
• Maintain operational compliance with branch policies, procedures, and performance standards.
• Make informed decisions and consult the Market Leader on complex challenges.
• Encourage creative problem-solving and team ownership of challenges.
• Oversee scheduling to ensure adequate staffing and member service.
• Ensure compliance with LMCU policies, regulatory requirements, and industry standards when processing transactions, handling member data, and managing financial products.
• Become registered through NMLS and obtain notary certification as required to serve members and assist with legal documentation.
• Uphold LMCU culture and values, including the 3C's and I AM LMCU values, and promote outstanding service.
• Lead in the lobby and ensure staff proactively engage with members.
• Build remarkable member experiences and lifetime member loyalty.
• Resolve conflicts and deescalate adverse situations professionally.
• Coach staff to identify member needs, cross-selling opportunities, and appropriate LMCU products and services using a consultative approach.
• Maintain accountability for service accuracy and quality, coaching staff to improve performance and meet organizational goals.
• Review consumer loan applications for quality and identify cross-selling opportunities.
• Help achieve growth targets by motivating the team and encouraging behaviors that support LMCU’s business objectives.
• Support the Market Leader in building LMCU’s community presence and relationships aligned with credit union values.
• Contribute to community engagement strategies and strengthen relationships with local businesses and members.
• Foster personal and business member relationships and provide proactive financial solutions during branch interactions.

Benefits

• Weekly pay.
• Retirement savings options.
• Comprehensive medical coverage, including prescription coverage, for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• HSA match for full-time employees.
• Paid parental leave for full-time employees.
• Tuition reimbursement for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED