Operations Manager- Roosevelt Field

Bucherer USA•Garden City, NY

1d•Onsite

About The Position

The Operations Manager is responsible for driving operational efficiency and achieving profitability goals within the designated store. The role oversees expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, and adherence to housekeeping and safety standards. As an on-site leader for Operational Excellence, the Operations Manager uses store systems effectively and partners with store team members, corporate partners, and stores across the network. The role leads operational workflows and merchandise receiving, processing, handling, and presentation; manages non-payroll expenses and supply budgets; and promotes shortage reduction, safety, and a clean, welcoming store environment. It also supports events, develops and trains colleagues, communicates company objectives and operational updates, and addresses team performance and development needs. During a digital migration project, the Operations Manager serves as a systems Super User, leading local implementation and training while providing ongoing system support and feedback to corporate partners.

Requirements

At least 3 years of experience in an Operations supervisory role within a fast-paced premium retail or experience-based environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on store and company needs.
Detail oriented.
Knowledge of POS and inventory management systems.
Excellent communication, solution-oriented, and interpersonal abilities.
Adaptable and collaborative, with a continuous improvement mindset.
Strong business acumen and ability to use systemic reporting to drive decision-making.
Excellent critical-thinking and problem-solving abilities.
Strong knowledge of inventory and shrink mitigation, shortage, and investigation.

Responsibilities

Collaborate with store teams to streamline workflows and allow greater focus on the client experience.
Manage non-payroll expenses and costs related to operational activity.
Direct receiving and processing of merchandise receipts and maintain back-of-house standards.
Analyze store shortages and implement reduction initiatives in partnership with Asset Protection.
Ensure store team members understand procedures, policies, exposure standards, and shortage awareness.
Support and set up for events.
Ensure accurate merchandise setup and handling across front-of-house and back-of-house operations to support product availability and presentation.
Train, motivate, and develop the store team in operational processes.
Communicate store and company objectives to store management and associates.
Oversee store maintenance and maintain a safe, clean, and welcoming environment for clients and employees.
Manage supply budgets and ensure selling supplies and other required items are stocked.
Initiate and implement shortage and safety programs.
Recruit and select qualified support colleagues, as applicable.
Partner with store management on team development, training needs, operational challenges, and actionable solutions.
Create a positive, inclusive work environment focused on internal and external customer service and safety.
Address colleague concerns fairly and reasonably in accordance with company values.
Monitor and promptly address performance issues; administer reviews and check-ins, as applicable.
Use the check-in process to support colleague talent development, promotion, and advancement, as applicable.
Improve Operations Efficiency results through training and support.
Serve as a systems Super User during the digital migration project, attending relevant training and meetings and leading local implementation and training efforts.
Maintain in-depth expertise on store systems, provide ongoing support to store teams, and offer insights and feedback to corporate partners.
Lead ongoing communication and training on system, policy, and process enhancements and updates.