Optometric Technician - Roosevelt Field

Warby Parker•Garden City, NY

5d•Onsite

About The Position

Warby Parker is seeking an Optometric Technician to work alongside optometrists and provide a smooth, supportive experience for eye exam patients in a high-volume retail setting. The technician manages patient flow, performs preliminary clinical data collection, supports in-person and video-assisted exams where available, and helps new contact lens wearers learn insertion and removal. The role also supports appointment booking and follow-up, maintains accurate records and an organized exam room, and provides retail team support as directed by the Store Leader.

Requirements

Professional, articulate, and compassionate approach to patient care.
Effective team player who collaborates and communicates with doctors, store team members, and patients.
Strong multitasking, organization, and time-management skills to prioritize appointments and maintain efficient patient flow.
Ability to think outside the box when needed.
Precision and comfort with technology, with the ability to learn and use new medical applications effectively.

Nice To Haves

At least 1 year of experience in a medical environment supporting doctors.
Strong knowledge of eyewear and ability to accurately describe features and benefits of different offerings.
Working knowledge of G Suite.
Previous work experience in optometry, electronic health records, or medical care.
Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

Act as the primary liaison between the doctor and patient and establish rapport with eye exam patients.
Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
Support in-person and video-assisted eye exam appointments as available.
Train new contact lens wearers in insertion and removal, and train additional team members on this process as directed by the Store Leader.
Support patients and the store team throughout the booking process, including appointment confirmation, annual exam outreach, and contact lens follow-up.
Manage patient flow through the eye exam process efficiently.
Help the doctor maintain meticulous and accurate records of collected data.
Help prepare reports for other medical professionals as needed.
Ensure compliance with governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials current, maintaining equipment cleanliness, and performing ongoing maintenance and calibration as needed.
Support the retail sales team as directed by the Store Leader.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave.
Paid holidays and vacation days for full-time employees; amounts and accrual may vary by location and eligibility.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan.
Employee Assistance Program (EAP).
Bereavement support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear.