Assistant Branch Manager - Allen Park branch

DFCU Financial•Allen Park, MI

15h

About The Position

DFCU Financial is seeking a full-time Assistant Branch Manager for its Allen Park branch. The role supports the Branch Manager with daily branch operations, staff supervision, sales and service performance, branch growth, and exceptional member experiences. The Assistant Branch Manager coaches and develops staff, helps improve productivity and profitability, supports compliance, and makes operational decisions that serve employees and members. The position may require working at any of the organization’s branches when needed.

Requirements

Three years of current experience in a sales position in a financial environment.
Three years of current experience supervising employees.
Ability to function as a team leader, coach staff effectively, and achieve performance goals.
Ability to multitask.
Proficiency in Microsoft 365.
Demonstrated analytical and problem-solving skills.
Ability to initiate and embrace change.
Excellent interpersonal skills, including written and verbal communication and the ability to work in a team environment.
Willingness to work at any of the organization’s branches if needed.

Nice To Haves

Bachelor’s degree in a business-related field is preferred.

Responsibilities

Assist the Branch Manager with all branch operations and staff supervision.
Coach and develop branch staff to achieve sales and service performance goals.
Ensure compliance with credit union procedures.
Use membership data to proactively offer members additional products and services.
Suggest and promote creative ideas to increase sales productivity.
Design and promote activities to increase branch profitability.
Make exceptions to policies and procedures when necessary.
Write and administer performance reviews.
Communicate changes in policy and procedure effectively.
Resolve member disputes and defuse potential conflicts.
Perform Vault Teller duties as required.
Schedule cash and platform staff to provide efficient branch coverage.
Onboard and train new Tellers.
Contribute to branch sales goals.
Interpret and act on information in management reports.
Maintain knowledge of credit union consumer loan policies and procedures.
Oversee the complete loan process within the branch.
Provide notary and medallion signature guarantee services.
Provide membership, loan, and cash services.

Benefits

Monthly cash incentives for meeting performance goals.
Employee bonus program.
Paid lunch time.
Employee referral payouts.
Paid time off.
13 paid holidays per year.
401(k) match, dollar for dollar up to 4%.
Additional employer 401(k) contribution of 5% after one year.
Tuition reimbursement and education assistance.
Medical, dental, and vision insurance effective on the date of hire.
Health savings account (HSA).
Flexible spending accounts for medical and dependent care expenses.
Adoption assistance for qualified expenses, up to $10,000 per child.
Wellness initiatives and reimbursements.
Prepaid legal services plan.
Identity protection plan.
Accident supplemental plan.
Company-paid short- and long-term disability plans.
Company-provided basic life insurance of $50,000, plus supplemental coverage for the employee, spouse, and child.
Pet insurance.
Free financial planning assistance.
Employee events throughout the year.
Volunteer and community engagement opportunities.
Employee loan discounts for closed-end loans.
Service and anniversary awards.
Employee discounts for company-logo wear.
Recognition and awards for outstanding team and individual performance.
Ongoing training opportunities.
Leadership development program.
Flexible scheduling for students.