Assistant Branch Manager - Allen Park branch

DFCU Financial•Allen Park, MI

About The Position

The Assistant Branch Manager supports the success of the Allen Park branch by overseeing daily operations, supervising and developing staff, and helping deliver exceptional member experiences. Working with the Branch Manager, this role contributes to branch growth, implements strategies to improve productivity, and makes decisions that support employees and members. The position is full-time and may require working at any of the organization’s branches as needed.

Requirements

Three years of current experience in a sales position in a financial environment.
Three years of current experience supervising employees.
Ability to function as a team leader, coach staff effectively, and achieve performance goals.
Ability to multitask.
Proficiency in Microsoft 365.
Demonstrated analytical and problem-solving skills.
Ability to initiate and embrace change.
Excellent interpersonal skills, including written and verbal communication and the ability to work in a team environment.
Willingness to work in any of the organization’s branches as needed.

Nice To Haves

Bachelor’s degree in a business-related field preferred.

Responsibilities

Assist the Manager with branch operations and staff supervision.
Coach and develop branch staff to meet sales and service performance goals.
Ensure compliance with credit union procedures.
Use membership data to proactively offer members additional products and services.
Suggest and promote ideas to increase sales productivity.
Design and promote activities to increase branch profitability.
Make exceptions to policies and procedures when necessary.
Write and administer performance reviews.
Communicate changes in policies and procedures effectively.
Resolve member disputes and defuse potential conflicts.
Perform Vault Teller duties as required.
Schedule cash and platform staff to provide efficient branch coverage.
Onboard and train new Tellers.
Contribute to branch sales goals.
Interpret and act on management-report information.
Maintain knowledge of credit union consumer loan policies and procedures.
Oversee the complete loan process within the branch.
Provide notary and medallion signature guarantee services.
Provide membership, loan, and cash services.