Operations Manager

Rentokil Pest Control • Cranberry Township, PA

3d

About The Position

Operations Managers train, lead, and develop a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, and ensure the team provides exceptional service to clients. The role also includes managing daily operations, monitoring and adjusting scheduled appointments for efficiency, field routing, client quality-control audits, account management, and supporting business development. The position involves daily travel throughout an assigned territory to visit clients, assist specialists, and work closely with the sales team.

Requirements

• Three to five years of management experience, with an emphasis on customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses or certificates required by federal, state, and local regulations.
• Valid driver’s license from the state of residence.

Nice To Haves

• Bachelor’s degree (preferred but not required).
• Previous experience in a route-oriented service environment.

Responsibilities

• Manage the daily operations of specialists to provide superior customer service.
• Direct staff in operations, service, and client care.
• Manage basic financial performance, including revenue growth and expense control.
• Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
• Work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports as required.
• Train, lead, and develop specialists.
• Monitor and adjust scheduled appointments for efficiency, field routing, client quality-control audits, and account management.

Benefits

• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Tuition reimbursement for full-time colleagues.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Training and development programs.
• Career growth opportunities.
• Competitive pay; many roles offer performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed