Branch Operations Manager - Grand Haven

LMCU • Grand Haven, MI

22h • Onsite

About The Position

LMCU is seeking a Branch Operations Manager to assist the Market Leader in delivering superior results and best-in-class service while maximizing employee productivity, operational accuracy, and effectiveness. The role is a key leader in driving team performance and operational excellence, ensuring a superior member experience, and overseeing the daily operations of the retail branch. It also helps strengthen LMCU’s community presence and supports members in achieving their financial goals. Travel is 0%. The position is full-time and fully on-site in Grand Haven.

Requirements

• High school diploma or equivalent.
• Michigan Resident Producer Credit Insurance License for Michigan-based employees; external candidates without current licensure must pass the licensing examination and provide proof of certification within 90 days of hire.
• NMLS registration and notary certification as required.
• Extensive knowledge of LMCU products and services, particularly consumer and business accounts and loans.
• Proven ability to meet sales targets and contribute to branch goals in a fast-paced, customer-focused environment.
• Strong leadership and mentorship capabilities, including a track record of coaching peers and building collaborative teams.

Nice To Haves

• Further education or banking experience.

Responsibilities

• Assist the Market Leader in driving team performance through direction, coaching, and support.
• Develop branch employees through ongoing coaching and support for service excellence.
• Build LMCU’s local community presence through networking events and outbound calling to support branch sales.
• Oversee branch operations, including training, scheduling, and facility management, and conduct regular team meetings.
• Conduct integrity coaching sessions and address employee performance issues as needed.
• Hold branch staff accountable for LMCU initiatives, goals, processes, procedures, and operational standards.
• Recognize team and individual contributions to branch goals.
• Maintain operational compliance with branch policies, procedures, and performance standards.
• Consult with the Market Leader on complex challenges and make informed decisions using data, intuition, and experience.
• Encourage creative problem-solving and team ownership of challenges.
• Oversee scheduling to maintain adequate staffing and service levels.
• Ensure compliance with LMCU policies, regulatory requirements, and industry standards when processing transactions, handling member data, and managing financial products.
• Become registered through NMLS and obtain notary certification as required to serve members and assist with legal documentation.
• Promote LMCU’s culture and values, including the 3C's and I AM LMCU values, and uphold service standards.
• Lead in the lobby and ensure staff proactively engage with members and address their needs.
• Create a welcoming environment and foster remarkable member experiences and member loyalty.
• Resolve conflicts and deescalate adverse situations professionally.
• Coach team members to identify member needs, cross-selling opportunities, and relevant LMCU products and services through a consultative approach.
• Maintain accountability for service quality and accuracy and coach staff to improve performance and meet organizational goals.
• Review consumer loan applications for quality and identify cross-sell opportunities.
• Champion LMCU’s core values of Curious Minds, Collaborative Hearts, and Continuous Excellence.
• Motivate the team, recognize achievements, and encourage behaviors that support business growth targets.
• Support the Market Leader in building LMCU’s community presence and developing relationships aligned with the credit union’s values.
• Contribute to community engagement strategies and relationships with local businesses and members.
• Foster personal and business member relationships through branch interactions and proactive financial solutions.

Benefits

• Weekly pay.
• Retirement savings options.
• Comprehensive health coverage, including medical with prescription coverage, dental, and vision.
• HSA match.
• Paid parental leave.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED