General Manager of Ticket Sales & Operations - Little Rock Athletics

Taymar Sales U•Little Rock, AR

5d•Onsite

About The Position

Taymar Sales U. is hiring a General Manager of Ticket Sales & Operations to oversee the day-to-day functions of the Little Rock Athletics ticketing unit. The position hires, manages, trains, and develops the on-site sales team; meets personal sales metrics; and oversees daily reporting and ticket-revenue deposits, priority seating, customer service, ticket-system event builds, and inventory management. The role leads all ticket-office functions and generates revenue through group sales, renewals, and new season-ticket sales. The General Manager works at the assigned on-campus location and collaborates with senior athletics administration and staff. The position also attends in-person community meetings, manages game-day box-office staff, and works home games in various capacities. Evening and weekend work is required as needed. Taymar describes its work environment as fast-paced and dynamic, with opportunities for career growth and daily development through access to executive leadership and ownership of key business initiatives.

Requirements

At least 3 years of experience in ticket sales, management, and ticket operations.
Passion for sales and leadership, strong organizational skills, a strong work ethic, and a positive attitude.
Demonstrated ability to hire, train, and lead a sales team.
Experience in ticket operations and ability to learn a ticketing system.
Ability to schedule, lead, and manage a sales team and game-day box-office staff.
Ability to work effectively under pressure in a fast-paced environment and produce accurate results.
Ability to work evenings and weekends as required.

Responsibilities

Direct ticket-sales strategy and execution for all ticketed Arkansas Little Rock athletic events.
Develop sales campaigns for new season tickets, group sales, and retention.
Recruit, train, and develop the sales team to meet and exceed ticket-sales goals.
Collaborate with senior administration within the athletics department.
Oversee and deploy digital marketing strategies to increase sales and lead generation.
Work with senior athletics staff to determine ticket pricing, benefits, and programming.
Oversee ticket-operations strategy and execution for athletics.
Hire, train, and manage game-day box-office staff for all ticketed sports.
Initiate and execute ticket-system builds.
Generate reports and accurately track ticket-revenue progress toward goals.
Manage inventory across all ticketed events.
Schedule, lead, and direct the game-day box-office team.
Maintain positive working relationships with internal and external department and University units to support a positive customer event experience.
Work at the assigned on-campus location and attend in-person meetings in the community.
Work home games in various capacities and work evenings and weekends as required.
Meet personal sales metrics and oversee daily reporting, ticket-revenue deposits, priority seating, and customer service.