AU Athletics Ticket Sales (Student)

American University • Washington, DC

3d

About The Position

American University Athletics is seeking an enrolled student worker to assist with ticket sales and ticketing operations for AU home sporting events. The role supports event operations by processing ticket transactions, assisting fans with ticketing questions, and helping provide a positive game-day experience for students, families, alumni, and visiting fans. The position is part-time, typically 10 hours per week, and is scheduled primarily around home athletic events. Evening and weekend availability is required depending on the athletics schedule; additional hours may be available for special events and other ticketing-related duties. Work hours are coordinated with the student’s academic schedule and departmental needs. The position pays $18.40 per hour.

The role requires working in active indoor or outdoor athletic venues, remaining at a ticketing station for extended periods, and communicating with spectators in busy or high-volume settings. It is available only to currently enrolled American University students who are eligible for student employment.

Requirements

• Must be a currently enrolled American University student eligible for student employment.
• Strong communication and interpersonal skills.
• Excellent customer service skills and a professional, welcoming attitude.
• Basic computer skills and the ability to learn ticketing software and point-of-sale systems.
• Strong attention to detail, organization, and accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Dependable, punctual, and able to follow established procedures.
• Availability for evening and weekend shifts, depending on the athletics schedule.
• Ability to work in an active indoor or outdoor athletic event environment.
• Ability to remain at a ticketing station for extended periods.
• Ability to communicate effectively with spectators in busy or high-volume settings.

Responsibilities

• Assist with ticket sales for American University home athletic events, including processing cashless and other approved ticket transactions.
• Operate ticketing systems and assist fans with purchasing, accessing, and redeeming tickets.
• Provide friendly, professional customer service to students, faculty, staff, alumni, families, and visiting spectators.
• Answer basic questions about ticket prices, seating, event schedules, venue policies, and entry procedures.
• Assist with game-day ticket booth setup, organization, and closing procedures.
• Troubleshoot common ticketing issues and refer more complex concerns to the appropriate athletics staff member.
• Coordinate with athletics staff, event management personnel, and other student workers to support smooth event operations.
• Maintain accurate ticketing records and follow university procedures for handling transactions and related information.
• Assist with additional event-day responsibilities as assigned by Athletics staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed