Senior Manager I, Operations Improvement, Facility

Walmart•Bethlehem, PA

2d•$116,000 - $174,000•Onsite

About The Position

The Senior Manager I, Operations Improvement, Facility drives business plans and projects by identifying customer and operational needs, setting priorities and performance standards, removing barriers, providing resources, measuring progress, and adjusting plans as needed. The role supervises and develops associates through hiring, training, mentoring, assigning work, setting expectations, evaluating performance, recognizing contributions, coaching, and fostering a workplace of belonging. The position manages projects from defining scope and objectives through planning, scheduling, governance, budgeting, issue resolution, and stakeholder reporting. It leads content management initiatives, including prioritizing requests, developing and maintaining tools and resources, guiding intranet content and digital communications, and ensuring governance and quality standards are met. The role analyzes processes, data, and performance baselines to identify and implement improvements. It partners with cross-functional teams and stakeholders to simplify processes, support behavior change, establish sustainable procedures, monitor program performance, resolve post-implementation issues, and communicate changes. The position also models Walmart’s values, promotes ethical conduct and compliance, supports customer-focused and data-informed decisions, encourages continuous improvement, and contributes to the company’s goal of becoming a regenerative company. The position is based at Walmart’s primary location at 3215 Commerce Center Blvd, Bethlehem, Pennsylvania. The annual salary range is $116,000–$174,000, with additional compensation that may include performance bonuses, regional pay zone adjustments, and stock. Benefits include medical, vision and dental coverage; 401(k), stock purchase and company-paid life insurance; paid time off and various leave benefits; disability coverage; discounts; adoption and surrogacy expense reimbursement; and the Live Better U education benefit, subject to eligibility and plan terms.

Requirements

Bachelor’s degree in Business or a related field and 3 years of experience in retail operations, content development, project management, or a related area; or 5 years of experience in retail operations, content development, project management, or a related area.

Nice To Haves

Experience developing and delivering training.
Master’s degree in Business Administration.
Project Management Certification.
Retail consulting experience.
Six Sigma certification.
Experience using Microsoft Office.
Experience working with cross-functional teams.

Responsibilities

Drive the execution of multiple business plans and projects by identifying customer and operational needs, communicating priorities, removing barriers, providing resources, setting performance standards, measuring progress, and adjusting performance.
Supervise, train, mentor, and develop associates; assign duties, build a team-based work environment, set expectations, evaluate performance, recognize contributions, and coach for success and improvement.
Promote company policies, procedures, mission, values, ethics, compliance, and the Open Door Policy by training and directing others.
Evaluate the effectiveness of plans, programs, and initiatives; consult stakeholders and apply suggestions to improve efficiency and cost-effectiveness; support community outreach events.
Manage projects by defining scope, objectives, activities, deliverables, milestones, timelines, resources, governance, budgets, and costs; track changes, resolve critical issues, and provide stakeholder updates and documentation.
Manage content initiatives by prioritizing requests, developing and maintaining tools and resources, guiding intranet content and digital communications, enforcing governance and quality standards, and addressing audit concerns.
Analyze data, standards, processes, governance, workflows, and performance baselines to identify improvement opportunities and develop practical, sustainable solutions.
Lead behavior-change and process-improvement programs with cross-functional teams; establish operational strategies, ensure controls and resources are in place, monitor metrics, identify issues, and develop and gain support for resolutions.
Foster a high-performing, inclusive team; build trusting relationships, communicate effectively, develop talent, and recognize others’ contributions.
Model integrity, ethics, accountability, humility, and Walmart’s values; support efforts to create a positive impact, build belonging, and eliminate waste.
Put customers and members first, use data and analysis to make decisions, balance short- and long-term priorities, and drive continuous improvement and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Stock may be included as additional compensation for certain positions.