Senior Project Manager, Operations Improvement

Beth Israel Lahey Health•Burlington, VT

3d•$95,000 - $130,000•Hybrid

About The Position

The Senior Project Manager is a member of Beth Israel Lahey Health’s internal consulting team, which provides advisory and project management support to high-priority initiatives across clinical and business domains. Projects may include system integration or operational transformation efforts, such as clinical program development, real estate optimization, workforce retention strategy, health equity implementation, and surgical scheduling improvement. Reporting to a Director or Executive Director, the Senior Project Manager develops plans for priority initiatives and manages implementation to ensure projects are completed on time and within budget. The role provides analytical support for decision-making, develops performance measures and tracking tools, and creates materials and processes that support communication and change management. The position collaborates with colleagues across BILH and with operational and clinical leaders across its hospitals and other entities. This position follows a hybrid schedule, Monday through Friday, 8:30 AM to 5:00 PM, with occasional evening or night hours as needed. BILH requires staff to be vaccinated against influenza as a condition of employment.

Requirements

Bachelor’s degree required.
7–10 years of related work experience, ideally in consulting, project management, performance or process improvement, or clinical operations.
Solid understanding of ambulatory and hospital operations, with the ability to engage independently in discussions with local leaders.
Ability to analyze complex problems, critically evaluate information from multiple sources, manipulate and clearly present data, synthesize findings into a coherent narrative, and develop visually compelling presentations.
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, and PowerPoint, and other web-based applications; ability to produce complex documents, perform analysis, and maintain databases.
Must meet BILH’s influenza vaccination requirement as a condition of employment.

Nice To Haves

Master’s degree preferred.

Responsibilities

Support the design, implementation, and evaluation of high-priority initiatives through data collection, analysis, project management, and reporting; serve as the day-to-day project contact for local leaders and escalate issues as needed.
Independently manage complex projects spanning multiple workstreams, disciplines, and entities; develop workplans, sequence team efforts, identify interdependencies, monitor delivery against schedule and budget, and communicate progress, risks, and concerns.
May oversee team members’ work, including project planning and analysis, and support local training in project management and process improvement methodologies.
Design and conduct analyses to support decisions and monitor performance; partner with Finance and other stakeholders to develop financial models and promote data-driven decision-making.
May support regulatory reporting by collecting and synthesizing quantitative and qualitative information across the system.
Build and maintain working relationships with colleagues in Information Technology, Human Resources, Finance, Strategy, Legal, Marketing & Communications, and with operational and clinical leaders.
Develop tools to track and report performance against goals, identify performance drivers, and independently build and maintain project dashboards.
Facilitate project meetings and discussions, support committees, workgroups, and teams, and help drive decisions and effective communication.
Present findings in written, visual, and oral formats to varied audiences; develop visually compelling, data-driven presentations.
Prioritize projects and complete work within established guidelines and timeframes.