Project Manager - Process Improvement

Beth Israel Lahey Health•Boston, MA

4d•$72,987 - $108,992•Hybrid

About The Position

This position facilitates performance improvement activities and evaluates their effectiveness. The Project Manager manages a portfolio of projects supporting division and department quality and quality improvement initiatives. The role uses technical skills to determine data needs, design data collection tools and reports, query data repositories, validate and analyze data, and summarize trends. The incumbent facilitates interdisciplinary teams, provides performance improvement guidance and mentoring to individuals and teams, and may manage the life cycle of grants and contract opportunities supporting this work. This is a hybrid position based at BIDMC East Campus, Monday through Friday, with three days on-site and two remote days. The role requires a bachelor's degree and 3–5 years of related experience in a healthcare setting. A master's degree and at least five years of healthcare QI/PS experience are preferred. The position involves sedentary work, with occasional lifting, carrying, pushing, or pulling of up to 10 pounds and occasional walking and standing. The annual base salary range is $72,987 to $108,992.

Requirements

Bachelor's degree required; business, healthcare management, or a related field is preferred.
3–5 years of related work experience in a healthcare setting required.
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications.
Ability to produce complex documents, perform analysis, and maintain databases.
Exceptional interpersonal and leadership skills and the ability to facilitate interdisciplinary teams.
Ability to provide performance improvement guidance and mentoring to individuals and teams.
Ability to make decisions guided by precedents, policies, and objectives, including recommendations affecting a department or functional area.
Ability to address highly varied, complex, and often non-recurring problems using staff input, innovative approaches, and Lean diagnostic techniques.
Ability to set goals and determine how to achieve results under broad managerial guidance.
Ability to communicate moderately complex information in English in varied written formats and to comprehend and communicate complex verbal information in English.
In-depth knowledge of relevant concepts, practices, and policies and the ability to apply them in complex situations.
Ability to lead small projects or work groups, foster a collaborative and respectful team environment, and improve workflows.
Ability to provide high-level customer service and staff training and resolve service issues promptly and respectfully.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Master's degree in Business or Healthcare Management.
At least 5 years of quality improvement/patient safety (QI/PS) experience in a healthcare setting.
Excellent client management, team-building, and large-group motivation skills.

Responsibilities

Develop project scope, goals, objectives, success criteria, assumptions, and team membership with project sponsors using rigorous analytical processes.
Advocate interdisciplinary participation in improvement efforts and negotiate and define the scope of services provided to teams.
Ensure effective project planning and design communication strategies for project progress.
Provide project guidance to operational project leaders and sponsors.
Analyze projects proposed by vice presidents or department leaders for organizational potential and strategic alignment.
Participate in organizational committees and councils as assigned, either as a member or support staff.
Collaborate on developing and executing redesign and performance improvement models; identify team strengths, weaknesses, and learning opportunities.
Develop approaches to quantify and report key performance measures for improvement work.
Provide project management and performance improvement training and mentor team leaders and teams.
Partner with sponsors and team leaders to develop team project plans.
Ensure equal participation by team members and provide feedback across all levels of the team.
Facilitate alignment of goals across the organization and actively seek information from customers.
Identify data sources for teams, including internal and external benchmarking information.
Facilitate documentation of current- and future-state process flows.
Design data collection methods and analyses to support team efforts.
Potentially manage the life cycle of grants and contract opportunities that support this work.