Project Manager, Process Improvement & Implementation

Computer Task Group, Inc • Morrisville, NC

4d • Hybrid

About The Position

CTG is seeking a Project Manager, Process Improvement & Implementation for a client. The role leads cross-functional process improvement and implementation initiatives supporting a global digital marketing transformation. The position is based in Morrisville, North Carolina, with a hybrid work schedule, and is expected to last at least six months, with the possibility of extension.

The Project Manager assesses existing processes through stakeholder interviews, process mapping, and data analysis; applies continuous improvement methods to design streamlined workflows; and establishes and tracks performance measures, project milestones, costs, savings, risks, and variances. The role translates business needs into requirements for technology solutions and coordinates business stakeholders, technology teams, vendors, and implementation partners through requirements gathering, testing, deployment, and stabilization.

The position also maintains project governance records and executive updates; develops change-management and adoption plans, including communications, training, and process documentation; and ensures redesigned processes and solutions are documented, operationalized, and transitioned to business owners. The role requires at least seven years of relevant experience and a bachelor’s degree in a related field is preferred, though equivalent relevant professional experience may be considered.

Requirements

• At least 7 years of experience in project or program management, process improvement, operational excellence, business transformation, or technology implementation.
• Proven success leading complex, cross-functional initiatives from assessment and solution design through implementation and adoption.
• Experience with process redesign, workflow optimization, or enterprise software and SaaS implementations.
• Background in digital marketing, marketing technology, customer experience, or a similar customer-facing transformation environment.
• Demonstrated ability to establish measurable outcomes, translate analysis into practical solutions, and communicate progress to senior stakeholders.
• Knowledge of Lean Six Sigma, business process management, continuous improvement, and root-cause analysis methodologies, including DMAIC and value-stream mapping.
• Strong process mapping, requirements gathering, problem-solving, and workflow optimization capabilities.
• Expertise in project governance, performance measurement, risk management, and executive reporting.
• Strong stakeholder management and communication skills, including the ability to align business and technical teams and facilitate timely decisions.
• Ability to work independently, constructively challenge existing processes, and maintain momentum in a fast-paced environment.
• Excellent verbal and written English communication skills and ability to interact professionally with a diverse group.
• Bachelor’s degree in Business Administration, Project Management, Operations, Information Technology, or a related field preferred; equivalent relevant professional experience may be considered.

Nice To Haves

• Lean Six Sigma Green Belt or Black Belt certification.
• PMP, Agile/Scrum, Prosci, or similar project or change-management certification.
• Familiarity with enterprise digital platforms, CMS, customer data, personalization, marketing automation, or related digital marketing technologies.
• Experience in consulting, transformation, marketing, operations, or shared-services environments.

Responsibilities

• Lead cross-functional process improvement and implementation initiatives supporting a global digital marketing transformation.
• Assess current-state processes using stakeholder interviews, process mapping, and data analysis to identify inefficiencies, bottlenecks, and automation opportunities.
• Apply Lean Six Sigma and continuous improvement methodologies to design streamlined workflows, clarify roles, and improve operational efficiency.
• Establish baseline and target performance metrics; track project milestones, costs, savings, operational KPIs, risks, and variances.
• Translate business needs into requirements for technology solutions, workflow tools, and enterprise software implementations.
• Coordinate with business stakeholders, technology teams, vendors, and implementation partners during requirements gathering, testing, deployment, and stabilization.
• Maintain project plans, risk and issue logs, decision records, status reports, and executive updates.
• Develop and execute change-management and adoption plans, including stakeholder communications, training, and process documentation.
• Ensure redesigned processes and solutions are documented, operationalized, and transitioned to business owners.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior