Manager, Process Improvement

Oscar Health•Tempe, AZ

14h•$105,818 - $138,886•Hybrid

About The Position

Oscar is hiring a Manager, Process Improvement to join its Operational Excellence Team. Oscar describes itself as a health insurance company built around a full-stack technology platform and a focus on serving its members. The Manager works with cross-functional leaders, project managers, and business stakeholders to solve internal-process business problems. The role identifies critical business processes and requirements, maps and assesses processes for effectiveness and efficiency, develops or reengineers processes, and supports implementation. It helps teams deliver a service-focused operation by designing and guiding the use of operational frameworks and ideologies. The position reports to the Director, Process Improvement. This position is based in Oscar’s Tempe, Arizona office and follows a hybrid schedule of three in-office days per week. Thursday is required in office for team meetings and events; the other two office days are flexible. Travel is required up to 10% per month. The stated base pay range is $105,818–$138,886 per year, with eligibility for employee benefits, unlimited vacation, and annual performance bonuses.

Requirements

Bachelor’s degree or at least 4 years of commensurate experience.
At least 4 years of work experience in health insurance operations, including claims processing, utilization management, or call center operations.
At least 3 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
At least 3 years of end-to-end project management experience.
At least 3 years of experience designing and improving workflows and establishing accompanying operating and technical procedures.
At least 3 years of experience with process improvement methodologies such as Lean Six Sigma.

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or a related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Partner with core insurance operations leaders to identify and implement solutions to operational challenges.
Support the core insurance organization in the frictionless delivery of value to members and providers.
Model a continuous improvement mindset by providing direction and influence and demonstrating results in organizational behavior change.
Demonstrate the appropriate use of continuous improvement tools, aligned with internal needs, industry standards, and best practices.
Partner cross-functionally with leaders across the business to support frictionless value delivery.
Use programmatic frameworks and tools, adapting approaches based on measured outcomes across simultaneous operational improvement projects.
Create and sustain foundational stability and scalability within the assigned area of responsibility.
Apply process improvement best practices, including Lean and Six Sigma principles, to engineer or reengineer and implement consistent organizational processes and clear engagement models.
Document what is being built and why through Product Requirements Documents (PRDs), process maps, standard operating procedures, and policy documents.
Comply with all applicable laws and regulations.
Perform other duties as assigned.