Manager, Process Improvement

Oscar Health•New York, NY

1d•$117,576 - $154,318•Hybrid

About The Position

Oscar is hiring a Manager, Process Improvement to join its Operational Excellence Team. The role works with cross-functional leaders, project managers, and business stakeholders to solve internal process challenges. The manager identifies critical business processes and requirements; maps and evaluates processes for effectiveness and efficiency; develops new or reengineers existing processes; and supports implementation. The role also guides teams in applying operational frameworks and ideologies to build a service-focused operation. The position reports to the Director, Process Improvement. It is based in Oscar’s New York City office and follows a hybrid schedule requiring three in-office days per week. Thursday is a required office day for team meetings and events; the other two office days are flexible. Travel may be required up to 10% per month. The base salary is $117,576–$154,318 per year, with eligibility for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses.

Requirements

Bachelor’s degree or at least 4 years of commensurate experience.
At least 4 years of work experience in health insurance operations, including claims processing, utilization management, or call center operations.
At least 3 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
At least 3 years of end-to-end project management experience.
At least 3 years of experience designing and improving workflows and establishing associated operating and technical procedures.
At least 3 years of experience with process improvement methodologies such as Lean Six Sigma.

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or a related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Partner with core insurance operations leaders to identify and implement solutions to operational challenges.
Support the core insurance organization in delivering value to members and providers with minimal friction.
Model a continuous improvement mindset, provide effective direction and influence, and demonstrate organizational behavior change through results.
Implement continuous improvement tools in accordance with internal approaches, industry standards, and best practices.
Partner cross-functionally with leaders across the business to support frictionless value delivery.
Use programmatic frameworks and tools, adjusting the approach based on measured outcomes across simultaneous operating improvement projects.
Create and sustain foundational stability and scalability within the area of responsibility.
Apply process improvement best practices, including Lean and Six Sigma principles, to engineer or reengineer processes and implement consistent organizational processes and clear engagement models.
Provide clear context about what is being built and why through Product Requirements Documents (PRDs), process maps, standard operating procedures, and policy documents.
Comply with all applicable laws and regulations.
Perform other duties as assigned.