Manager, Process Improvement

Community Health Systems Professional Services Corporation • Franklin, TN

7h • Remote

About The Position

The Manager, Process Improvement is responsible for advancing Lean process improvement initiatives across the organization. This role involves consulting, coaching, and teaching leaders and teams to create, implement, and sustain process improvements that support quality outcomes, revenue growth, and operational efficiency. The Manager partners with administrators, clinicians, and staff to foster a continuous improvement culture throughout the health system.

Requirements

• Bachelor's Degree in Business, Healthcare Administration, Engineering, or a related field required
• 3-5 years of experience in process improvement, Lean methodologies, or healthcare operations required
• 2-4 years of experience leading process improvements focused on value stream mapping, rapid improvement events, metrics analysis and financial outcomes reporting required

Nice To Haves

• Master's Degree in Business, Healthcare Administration, Engineering, or a related field preferred
• 5–7 years of overall relevant professional experience preferred
• 1–3 years of experience in data analytics, data visualization, or AI-related applications preferred
• Experience in a healthcare setting preferred
• Six Sigma Green Belt Certification preferred
• Lean Six Sigma Black Belt preferred

Responsibilities

• Coaches and educates corporate and facility leaders on Lean principles and process improvement techniques, facilitating adoption across clinical and operational areas.
• Develops and sustains collaborative relationships with corporate, hospital staff, and physicians to drive a focus on quality improvement and optimized operations.
• Assists in defining, measuring, and analyzing performance metrics to track and communicate the impact of improvement initiatives.
• Serves as an internal consultant, providing expertise on achieving quality, revenue, and operational goals through continuous improvement practices.
• Supports the Director, Process Improvement in implementing a standardized improvement system and ensuring that it is embedded into routine practices.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager