Process Improvement Manager

Cook County•Chicago, IL

3d•Onsite

About The Position

The Process Improvement Manager oversees and directs process improvement for cross-functional nursing teams to achieve business goals, to support the constructive change from an improvement projects conception onward, and to transfer the ownership as the project matures to implementation. This position is responsible for identifying opportunities for improvement, developing, and implementing best practices and continuous improvement initiatives to achieve operational excellence.

Requirements

Bachelor's degree from an accredited or university is required (must provide official transcripts at time of interview)
Five years' experience in process improvement, operations, or business management is required.
Experience implementing and/or leading change management initiatives is required
Experience and knowledge with Lean principles and Six Sigma methodology is required
Experience and knowledge of root cause analysis and remediation tactics is required
Thorough knowledge understanding of the latest process enhancement strategies.
Strong knowledge of performance improvement methodologies (5S, PDSA, A3, SIX SIGMA)
Knowledge and understanding of root cause analysis and remediation tactics
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills
Demonstrate attention to detail, accuracy and precision
Ability to prioritize, plan, and organize projects and tasks
Ability to operate in a high-performance environment, demonstrating good judgment and creative/original thinking to address the demands of the business.
Ability to influence, motivate and provide clear direction.
Ability to work in a fast-paced, multicultural work environment.
Skilled in overseeing multiple projects with budget responsibilities.
Ability to perform needs assessments.
Ability to train and mentor all levels of employees and staff in process improvement

Nice To Haves

Bachelor's degree in business administration, process management, or healthcare operations from an accredited college or university is preferred (must provide official transcripts at time of interview)
Continuous process improvement experience is preferred
Hospital operations experience is preferred
Experience in training and coaching is preferred
Experience in working with senior management and C-level executives on implementation of recommendations is preferred
Previous work as a Project Manager is preferred
Project Management Certification is preferred (must provide proof at time of interview)
Six Sigma Black Belt certification is preferred (must provide proof at time of interview)
Evidence of relevant continuing education in performance/process improvement and project management.

Responsibilities

Plans, manages, and executes process improvement initiatives.
Serves as an advisor and coach throughout CCH to build a culture of improvement.
Engages stakeholders in developing and executing action plans, apply improvement tools and techniques in a collaborative group setting, execute educational initiatives, and build sustainable processes.
Researches, analyzes, develops, and implements industry best practices. Identifies opportunities for improvement.
Develops metrics to track performance and goal achievement.
Works with cross-functional team members to understand processes, root causes and outcomes. and provide analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication.
Develops compelling presentations to influence change and drive engagement
Identifies and develops plans to improve performance to be incorporated enterprise wide.
Organizes and facilitates meetings to share ideas, discuss opportunities, provide guidance, lead process changes and coordinate with the IT organization at the appropriate stage
Gathers benchmarking data and create/update metrics & audit processes to ensure established goals are met and process improvements are sustained.
Educates and aligns team members to the principles, practices, and philosophy of continuous improvement.
Collects and presents information and identifying risks to senior leadership for awareness, decisions, and action.
Performs other duties or projects as assigned.