Manager, Process Improvement
About The Position
The Manager, Process Improvement leads initiatives to enhance operational efficiency and continuous improvement across business functions. The role applies process analysis, change management, and cross-functional collaboration to identify root causes and implement effective solutions. It manages projects, engages stakeholders, and uses data-driven insights to optimize workflows, support strategic objectives, and deliver measurable, sustainable business value. The position supports the Facility Services Plumbing Team, which manages plumbing maintenance, repairs, infrastructure, and strategic programs for Walmart and Sam’s Club facilities nationwide. The team focuses on plumbing asset lifecycle management, preventative and reactive maintenance, compliance, and large-scale projects. It collaborates with technicians, operations, construction, suppliers, and service providers to reduce reactive maintenance, enhance asset performance, expand self-performance capabilities, and develop scalable preventative solutions.
Requirements
- Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or a related field and 2 years of experience in consulting, project management, business strategy, or a relevant area; alternatively, 4 years of experience in consulting, project management, business strategy, or a related area.
- Experience managing multiple projects, programs, or work streams.
- Knowledge of facility maintenance, plumbing systems, construction, or building infrastructure.
- Ability to evaluate project scopes, proposals, costs, risks, and operational impacts.
- Strong project planning, budgeting, and organizational skills.
- Ability to analyze data, identify trends, and develop solutions.
- Strong stakeholder and service-provider management skills.
- Ability to manage complex issues and escalations through resolution.
- Strong communication, collaboration, and problem-solving skills in a fast-paced environment.
Nice To Haves
- Leadership of cross-functional task forces or projects.
- Project Management.
- Master’s degree.
- Master’s degree in Human Resources.
- Master’s degree in Supply Chain.
- Lean Six Sigma Champion Certification.
Responsibilities
- Manage plumbing programs and projects from planning through execution.
- Partner with field teams, service providers, and stakeholders to support reliable facility operations.
- Review project scopes, proposals, costs, and solutions to support business decisions.
- Manage project budgets, schedules, milestones, risks, and escalations.
- Analyze work order and asset data to identify trends and improvement opportunities.
- Develop preventative strategies and scalable solutions for plumbing infrastructure.
- Support complex plumbing escalations and coordinate resources through resolution.
- Drive continuous improvement, asset strategy, and self-performance opportunities.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty leave.
- Voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for eligible programs.
- Annual or quarterly performance bonuses.
- Stock may be additional compensation for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
