Manager, Process Improvement

Walmart•Bentonville, AR

About The Position

As the Manager, Process Improvement, you will lead initiatives to enhance operational efficiency and drive continuous improvement across business functions. The role calls for process analysis, change management, and cross-functional collaboration to identify root causes and implement effective solutions. You will manage projects, engage stakeholders, and use data-driven insights to optimize workflows and support strategic objectives. Your leadership will help foster innovation and adaptability, delivering sustainable improvements aligned with organizational goals and measurable business value. The position supports the Facility Services Plumbing Team, which manages plumbing maintenance, repairs, infrastructure, and strategic programs for Walmart and Sam’s Club facilities nationwide. The team focuses on plumbing asset lifecycle management, preventative and reactive maintenance, compliance, and large-scale projects. It works with technicians, operations, construction, suppliers, and service providers to address plumbing challenges and improve asset performance and preventative solutions across thousands of locations. The annual salary range is $80,000 to $155,000. Additional compensation includes annual or quarterly performance bonuses; stock may be included for certain positions. The role is based at 814 Respect Dr, Bentonville, Arkansas.

Requirements

Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or a related field and 2 years of experience in consulting, project management, business strategy, or a relevant area; alternatively, 4 years of experience in consulting, project management, business strategy, or a related area.
Experience managing multiple projects, programs, or work streams.
Knowledge of facility maintenance, plumbing systems, construction, or building infrastructure.
Ability to evaluate project scopes, proposals, costs, risks, and operational impacts.
Strong project planning, budgeting, and organizational skills.
Ability to analyze data, identify trends, and develop solutions.
Strong stakeholder and service-provider management skills.
Ability to manage complex issues and escalations through resolution.
Strong communication, collaboration, and problem-solving skills in a fast-paced environment.

Nice To Haves

Leadership of cross-functional task forces or projects.
Project Management Masters.
Masters: Human Resources.
Masters: Supply Chain.
Lean Six Sigma Champion Certification.

Responsibilities

Manage plumbing programs and projects from planning through execution.
Partner with field teams, service providers, and stakeholders to support reliable facility operations.
Review project scopes, proposals, costs, and solutions to support business decisions.
Manage project budgets, schedules, milestones, risks, and escalations.
Analyze work order and asset data to identify trends and improvement opportunities.
Develop preventative strategies and scalable solutions for plumbing infrastructure.
Support complex plumbing escalations and coordinate resources through resolution.
Drive continuous improvement, asset strategy, and self-performance opportunities.

Benefits

Competitive pay.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U: Walmart-paid education benefit program, including tuition, books, and fees for eligible programs.