Project Manager - Process Improvement
About The Position
This position facilitates performance improvement activities and their rigorous evaluation, managing a portfolio of projects that support division and department quality and quality improvement initiatives. The role uses technical skills to identify data needs, design data collection tools and reports, query data repositories, validate and analyze data, and summarize trends. It requires strong interpersonal and leadership skills, the ability to facilitate interdisciplinary teams, and expertise in providing performance improvement guidance and mentoring to individuals and teams. The incumbent may also manage the life cycle of grants and contract opportunities that support this work. This is a hybrid position based at BIDMC East Campus, with three days on-site and two remote days, Monday through Friday. The role partners with project sponsors, operational leaders, and interdisciplinary teams to plan, facilitate, measure, and improve organizational processes and outcomes.
Requirements
- Bachelor's degree required.
- Three to five years of related work experience in a healthcare setting required.
- Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications.
- Ability to produce complex documents, perform analysis, and maintain databases.
- Strong interpersonal and leadership skills, including the ability to facilitate interdisciplinary teams and provide performance improvement guidance and mentoring.
Nice To Haves
- Bachelor's degree in business, healthcare management, or a related field preferred.
- Master's degree in Business or Healthcare Management preferred.
- At least five years of QI/PS experience in a healthcare setting.
- Excellent client management, team-building, and large-group motivation skills.
Responsibilities
- Develop project scope, goals, objectives, success criteria, assumptions, and team membership in collaboration with project sponsors.
- Advocate interdisciplinary participation in improvement efforts and negotiate and define the scope of services provided to teams.
- Ensure effective project planning and design communication strategies for project progress.
- Provide project guidance to operational project leaders and sponsors.
- Analyze projects proposed by vice presidents or department leaders to assess organizational potential and strategic alignment.
- Participate in organizational committees and councils as a member or support staff, as assigned.
- Collaborate with others to develop and execute redesign and performance improvement models.
- Identify team strengths, weaknesses, and learning opportunities for individuals and teams.
- Develop approaches to quantify and report key performance measures in improvement work.
- Provide project management and performance improvement training, and mentor team leaders and teams.
- Partner with sponsors and team leaders to strategize project plans.
- Support equal participation by team members and provide feedback to all levels of the team.
- Facilitate alignment of goals across the organization and actively seek information from customers.
- Identify data sources for teams, including internal and external benchmarking information.
- Facilitate documentation of current- and future-state process flows.
- Design data collection methods and analyses to support team efforts.
- Determine data needs, design collection tools and reports, query data repositories, validate and analyze data, and summarize trends.
- Potentially manage the life cycle of grants and contract opportunities supporting this work.
Benefits
- Influenza vaccination is required as a condition of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
