Manager, Process Improvement

Oscar Health•Tempe, AZ

3d•Hybrid

About The Position

Oscar is hiring a Manager, Process Improvement to join its Operational Excellence Team. The role works closely with cross-functional leaders, project managers, and business stakeholders to solve internal process challenges. The Manager identifies business-critical processes and requirements, maps and assesses processes, develops or reengineers workflows, and supports implementation. The role helps teams deliver service-focused operations by designing and guiding the use of operational frameworks and ideologies. The position reports to the Director, Process Improvement. This position is based in Oscar’s Tempe, Arizona office and follows a hybrid schedule with three in-office days per week. Thursday is a required office day for team meetings and events; the other two office days are flexible. Travel may be required up to 10% per month. The base salary range is $105,818–$138,886 per year, with eligibility for employee benefits, Oscar’s unlimited vacation program, and annual performance bonuses. Final offers within the stated range depend on relevant skills, education, and experience.

Requirements

A bachelor’s degree or at least 4 years of commensurate experience.
At least 4 years of work experience in health insurance operations, including claims processing, utilization management, or call center operations.
At least 3 years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
At least 3 years of end-to-end project management experience.
At least 3 years of experience designing and improving workflows and establishing accompanying operating and technical procedures.
At least 3 years of experience with process improvement methodologies such as Lean Six Sigma.

Nice To Haves

Bachelor’s degree in Engineering, Business Administration, or another related field.
Lean Six Sigma Green Belt certification or higher.

Responsibilities

Partner with core insurance operations leaders to identify and implement solutions to operational challenges.
Support the core insurance organization in delivering value to members and providers with minimal friction.
Model a continuous improvement mindset, provide effective direction and influence, and demonstrate results in organizational behavior change.
Implement Continuous Improvement Tools using appropriate approaches, internal practices, and industry standards and best practices.
Partner cross-functionally with leaders across the business to support frictionless value delivery.
Use programmatic frameworks and tools, adjusting approaches based on measured outcomes across simultaneous operational improvement projects.
Create and sustain foundational stability and scalability within the area of responsibility.
Apply process improvement best practices, including Lean and Six Sigma principles, to engineer or reengineer processes and implement consistent organizational processes and clear engagement models.
Provide context through Product Requirements Documents (PRDs), process maps, standard operating procedures, and policy documents explaining what is being built and why.
Comply with applicable laws and regulations.
Perform other duties as assigned.