Process Improvement Project Manager
About The Position
This position facilitates performance improvement activities and rigorously evaluates their outcomes. The role manages a portfolio of projects supporting division and department quality and quality improvement initiatives. It uses technical skills to determine data needs, design collection tools and reports, query data from repositories, validate and analyze information, and summarize trends. The incumbent facilitates interdisciplinary teams and provides performance improvement guidance and mentoring to individuals and teams. The role may manage the life cycle of grants and contract opportunities supporting this work. This is a hybrid position based in Boston, with a Monday–Friday schedule: two onsite days per week (including one day starting at 6:30 AM) and three remote days. The position requires collaboration with project sponsors, operational leaders, team members, and customers to plan, facilitate, measure, and communicate improvement work.
Requirements
- Bachelor’s degree required; business, healthcare management, or a related field preferred.
- 3–5 years of related work experience in a healthcare setting required.
- Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications.
- Ability to produce complex documents, perform analysis, and maintain databases.
- Exceptional interpersonal and leadership skills and the ability to facilitate interdisciplinary teams.
- Ability to provide performance improvement guidance and mentoring to individuals and teams.
- Ability to make decisions guided by precedents, policies, and objectives, including recommendations affecting a department or functional area.
- Ability to address highly varied, complex, and often non-recurring problems using staff input, innovative and creative approaches, and Lean diagnostic techniques.
- Ability to set goals and determine how to accomplish defined results within guidelines and broad managerial direction.
- Ability to summarize and communicate moderately complex information in English in varied written formats to internal and external customers.
- Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
- In-depth knowledge of relevant concepts, practices, and policies and the ability to apply them in complex, varied situations.
- Ability to lead small projects or work groups, create a collaborative and respectful team environment, and improve workflows.
- Ability to provide a high level of customer service and staff training, and resolve service issues in a timely and respectful manner.
- Must be vaccinated against influenza as a condition of employment.
Nice To Haves
- Master’s degree in Business or Healthcare Management preferred.
- At least 5 years of QI/PS experience in a healthcare setting.
- Excellent skills in client management, team building, and motivating large groups.
- Bachelor’s degree in business, healthcare management, or a related field preferred.
Responsibilities
- Develop project scope, goals, objectives, success criteria, assumptions, and team membership in collaboration with project sponsors using rigorous analytical processes.
- Advocate interdisciplinary participation in improvement efforts and negotiate and define the scope of services provided to teams.
- Ensure effective project planning and design strategies for communicating project progress.
- Provide project guidance to operational project leaders and sponsors.
- Analyze projects proposed by vice presidents or department leaders to assess organizational potential and strategic alignment.
- Participate in organizational committees and councils as a member or support staff, as assigned.
- Collaborate with others to develop and execute redesign and performance improvement models; identify team strengths and weaknesses and learning opportunities for individuals and teams.
- Develop approaches to quantify and report key performance measures for improvement work.
- Provide project management and performance improvement training, and mentor team leaders and teams.
- Partner with sponsors and team leaders to strategize team project plans.
- Ensure equal participation by team members and provide feedback to all levels of the team.
- Facilitate alignment of goals across the organization and actively seek information from customers.
- Identify data sources for teams, including internal and external benchmarking information.
- Facilitate documentation of current- and future-state process flows.
- Design data collection methods and analyses to support team efforts.
- Determine data needs, design collection tools and reports, query data repositories, validate and analyze data, and summarize trends.
- May manage the life cycle of grants and contract opportunities supporting this work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
