Assistant Operations Manager

ISS•Grand Prairie, TX

1d•$67,647 - $74,208

About The Position

The Assistant Facility Manager is responsible for managing the operations, maintenance, and vendor management standards of a contract to ensure they are met cost-effectively, safely, and efficiently. Working with the Regional Key Account Manager and/or Facility Manager, subcontractors, and the ISS team, this role helps ensure account obligations are met in accordance with approved operating guidelines and budget. The Assistant Facility Manager makes decisions in the Facility Manager’s absence and serves as the account contact for operational issues. The role supports delivery of contractual commitments and service excellence; oversees account operations, compliance, budgets, and prioritized projects; identifies opportunities for innovation and improvement; and promotes the sharing of best practices. It requires collaboration with customer and internal teams, alliance partners, suppliers, and account-dedicated People & Culture, HSE, and Finance functions. The work environment includes long working hours, computer work for approximately 50% of the time, and walking or inspecting the site for approximately 50% of the time. The position requires lifting at least 10 pounds and working under pressure and time deadlines during peak periods. Employees must follow HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.

Requirements

At least 5 years of experience in facility management, building operations, or supervisory management, including budgeting, vendor management, operations, and maintenance.
Strong computer proficiency, especially with Microsoft Excel, Word, Project, and PowerPoint.
Excellent time-management and organizational skills, with the ability to work independently.
Ability to lift a minimum of 10 pounds.
Ability to work under pressure and meet time deadlines during peak periods.
Adherence to HSEQ policies and procedures, participation in HSEQ training, and reporting of potential hazards or compliance concerns.

Nice To Haves

Bachelor’s degree in electrical, mechanical, or business, or equivalent experience.
Knowledge of mechanical, electrical, uninterrupted power supply (UPS), or Direct Digital Control (DDC) systems may be required.
Strong supervisory background.
Good customer service experience.
Bilingual ability.

Responsibilities

Ensure account facilities are operated and maintained cost-effectively and safely in accordance with customer requirements and contractual obligations.
Communicate operating philosophy, objectives, and expectations to help build the site team.
Work with the Facility Manager to maintain the operations budget for Office Service, Custodial, and Facility Maintenance operations.
Ensure statutory and regulatory compliance at the facility.
Use sound business practices to optimize expenditures and profitability.
Maintain open communication with the customer, alliance partners, and operations managers.
Identify, test, and implement leading-edge technology in support of building operations.
Communicate effectively across the Business Unit and company, disseminate information, and participate in project groups and meetings as required.
Promote the IFS model within the ISS community, transfer best practices, and use the account to promote and further develop ISS.
Ensure delivery on contract promises.
Identify and leverage opportunities for improvement and best practice across the account using the global/local concept toolbox.
Lead innovation at the account, including deploying resources in relevant Corporate Garage activities.
Ensure prioritized account projects and programs are delivered on time, within budget, and to quality expectations through PMO responsibility.
Collaborate with internal and external stakeholders to identify and roll out project support.
Engage with Account Excellence Managers to support ongoing best-practice sharing.
Conduct periodic internal reviews to ensure compliance procedures are followed.
Increase customer loyalty and satisfaction through service excellence.
Comply with company policies, procedures, and standards, including HSEQ policies and procedures.