Operations Manager Hauling
About The Position
Within a business unit, the Operations Manager - Hauling manages collection activities for commercial, industrial and residential customers, as well as container delivery and pickup, across a geographically dispersed area. The role oversees a team of Operations Supervisors, Dispatchers, Operations Clerks, Drivers and Helpers responsible for route systems serving commercial, roll-off and residential customers throughout the business unit. Working with the General Manager and other business-unit managers, the Operations Manager executes a local market strategy aligned with the Area’s strategic operating and marketing plans. The role implements tactical initiatives to drive functional excellence and achieve budget goals, oversees collections operations, ensures effective safety and accident-prevention programs and compliance with standards, and leads change initiatives that support the business unit’s growth and durability.
Requirements
- High school diploma or GED.
- At least 2 years of supervisory or management experience, or participation in Republic Services’ management trainee program.
- Demonstrated business acumen, strategic thinking and ability to execute strategy.
- Demonstrated ability to lead change initiatives and direct a large staff.
- Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and ability to marshal resources.
- Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
- Ability to optimize near-term results in support of long-term sustainable success.
- Collaborative approach and ability to build and work with teams.
- Creative thinking and willingness to challenge conventional solutions.
- Demonstrated ethical behavior.
- Strong leadership skills and proven judgment in hiring and developing high-performance teams.
Responsibilities
- Manage staff, including hiring, training, coaching and performance management; develop supervisory goals and objectives; and resolve safety issues and claims effectively.
- Implement plans aligned with the business unit’s strategic and operating plan, and champion tactical initiatives that maximize customer experience, growth and durability while optimizing profitability.
- Manage productivity and route systems for commercial, roll-off and residential routes; establish productivity goals; ensure adherence to operating standards; and manage labor hours and disposal expenses.
- Work with customers and local, state and federal government employees to resolve customer-service concerns and ensure regulatory compliance.
- Oversee safety and accident-prevention programs, promote a safe and productive work environment, and implement and maintain loss-control and safety programs.
- Lead operations to ensure compliance with environmental, operating, regulatory, safety, accounting and ethics standards.
- Approve expenses and manage the operations department budget, including purchase orders and vendor pricing.
- Develop a high-performing team and workplace culture; manage performance and talent development; and promote best-practice sharing.
- Build and maintain effective relationships with relevant government, community and environmental groups.
Benefits
- Comprehensive medical benefits coverage and dental and vision plans.
- Health care and dependent care spending accounts.
- Short- and long-term disability coverage.
- Life insurance and accidental death and dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- 401(k) plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Annual incentive plan target bonus of 20%.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
