Operations Supervisor - Hauling

Republic Services•Hickory, NC

11d

About The Position

The Operations Supervisor – Hauling Operations supervises collection activities within one or more lines of business—commercial, residential, roll-off (industrial), and/or container delivery and pickup—in a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The Operations Supervisor ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and marshaling resources to accomplish objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrated ethical behavior and ability to promote it.
Strong leadership skills and proven judgment of talent, with emphasis on hiring and developing high-performing teams.

Responsibilities

Provide leadership toward safety goals and objectives, communicate about them, and work to remove unsafe conditions from drivers’ routes.
Work with the sales team to identify and eliminate unsafe conditions on new routes or at new customer locations.
Partner with maintenance to ensure equipment is in working order and complies with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement an effective loss-control and safety program.
Engage employees in safety through personal example and active outreach.
Provide customer service that meets or exceeds expectations and achieve goals related to missed pickups.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve their experience; represent the Company positively to promote satisfaction and loyalty.
Establish productivity goals as needed, uphold operating standards, and manage labor hours and disposal expenses within agreed plans.
Lead drivers to meet or exceed route productivity goals.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through techniques such as service conversions and container upsizing.
Execute operational plans that help achieve or exceed division budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance.
Build a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.