Operations Supervisor - Hauling

Republic Services•Hickory, NC

12d

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, such as commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The Operations Supervisor ensures adherence to accident prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The role is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented, with a commitment to organizational success and the ability to marshal resources toward goals.
Problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Ethical behavior.
Strong leadership skills and sound judgment in identifying and developing talent, with an emphasis on building high-performance teams.

Responsibilities

Provide leadership toward safety goals and objectives and communicate them to employees.
Identify and help remove unsafe conditions from drivers’ routes, including on new routes and at new customers’ locations in coordination with the sales team.
Partner with maintenance to keep equipment in working order and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control and safety programs, and promote a safe and productive work environment.
Engage employees in safety through personal commitment and outreach.
Deliver customer service that meets or exceeds customer expectations and meet or exceed missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve the customer experience; represent the Company positively to support customer satisfaction and loyalty.
Establish productivity goals, ensure operating standards are followed, and manage labor hours and disposal expenses according to plans.
Lead drivers in meeting or exceeding productivity goals and expectations across routes.
Create, modify, and improve routes to increase density and efficiency; reduce route hours through approaches such as service conversions and container upsizing.
Execute operational plans that help achieve or exceed the division’s budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance.
Build a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.