Operations Supervisor Hauling

Republic Services•Adairsville, GA

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, such as commercial, residential, roll-off industrial, and/or container delivery and pickup, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that support functional excellence and budget achievement. The role ensures adherence to accident-prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards. It is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement. The position also performs other job-related duties as needed or assigned.

Requirements

Able to direct a large staff.
Process- and results-oriented, with a strong commitment to organizational success and the ability to marshal resources to accomplish goals.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative and able to build and work with teams.
Creative thinker who challenges conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performing teams.
At least 1 year of lead or supervisory experience.

Responsibilities

Provide leadership in achieving and communicating safety goals and objectives.
Identify and work to remove unsafe conditions from drivers’ routes, including partnering with sales to address risks on new routes or for new customers.
Partner with maintenance to ensure equipment is in working order and complies with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control and safety programs, and support a safe and productive work environment.
Engage employees in safety and demonstrate a personal commitment to safe operations.
Deliver customer service that meets or exceeds customer expectations and missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Work with customers to resolve issues and improve their experience; represent the company positively to support customer satisfaction and loyalty.
Establish productivity goals, ensure operating standards are followed, and manage labor hours and disposal expenses according to agreed plans.
Lead drivers to meet or exceed route productivity goals.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through approaches such as service conversions and container upsizing.
Execute operational plans to meet or exceed the division’s budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance.
Build a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.