Regional Operations Manager - Davita IKC

DaVita Kidney Care

3d•$96,000 - $132,000•Remote

About The Position

The Regional Operations Manager for DaVita Integrated Kidney Care (IKC) leads a team of IKC registered nurses who case-manage dialysis and chronic kidney disease (CKD) patients. This role leads operational execution of care models for CKD Medicare Advantage patients, oversees team performance and productivity, and supports a positive workplace. The manager works remotely from a home office, must live in the Mountain or Central time zone, and travels within the market and occasionally outside it. The role provides clinical and operational leadership for the market, supports RN hiring and onboarding, and offers ongoing clinical guidance and training. It works with senior, clinical, and operations leaders to advance strategy, improve patient outcomes, achieve quality and performance targets, manage disease-management programs, and ensure compliance with applicable regulations and DaVita policies. The manager also oversees employment and HR activities for direct reports, manages risk and quality assurance, evaluates processes for cost effectiveness, and reports on teammate performance as needed. Direct nursing care may be provided as necessary; an unencumbered RN license is required. DaVita describes its Rewards package as including comprehensive benefits, support for teammates and families, and professional development programs. The stated salary range is $96,000 to $132,000 per year.

Requirements

At least 5 years of management experience leading and managing teams.
Experience managing to data-driven outcomes and process improvement.
Primary care and value-based care experience.
Strong communication skills regarding medical management, operational, and business-related issues.
Registered Nurse (RN) licensure; the license must be unencumbered for the role's stated clinical support duties.
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook.
A home office with internet connectivity of at least 1 Mbps upload and 1 Mbps download speed.
Must live in the Mountain or Central time zone.
Ability to work remotely from a home office and travel as needed.

Nice To Haves

At least 5 years of experience in clinical nursing leadership.

Responsibilities

Lead a team of IKC RNs who case-manage dialysis and CKD patients, and manage team performance, productivity, and workplace culture.
Lead operational execution of CKD Medicare Advantage care models for the RN role and oversee quality and performance measures, including STARs metrics for hypertension and diabetes control, medication adherence, nephrologist visits, and optimal starts.
Support RN hiring and oversee onboarding of new RNs.
Provide ongoing clinical guidance and training to RNs on CKD and commonly associated chronic conditions.
Serve as a key leader in clinical and operational strategy in collaboration with the Senior Director and clinical and operations leadership.
Manage disease-management programs in the designated market or geography.
Review and analyze data to drive patient-care outcomes across programs in the market.
Build and manage effective relationships with internal and external clients.
Provide clinical support to reporting Registered Nurse Case Managers and provide direct nursing care as needed.
Lead direct reports and manage teammate employment and HR activities, including payroll, PTO, hiring, onboarding, professional development, performance management, and disciplinary actions when necessary.
Ensure compliance with applicable regulations and DaVita policies; monitor risk management and quality assurance compliance.
Achieve quality and metric goals in Integrated Kidney Care programs.
Coordinate activities with the DaVita IKC management team, Regional Medical Directors, cross-functional departments, RNs, and others as needed.
Evaluate processes for cost effectiveness and reduced operational expenses.
Implement initiatives and analyze their impact against outcome expectations.
Create and submit reports and analyses of teammate performance as needed.
Travel within the market and occasionally outside the market.