Engagement Specialist - Davita IKC - Tacoma
About The Position
The Engagement Specialist is the first point of contact for patients participating in DaVita IKC. The role supports patient onboarding, scheduling, and ongoing connection through high-volume, relationship-focused outreach. The specialist helps patients navigate their healthcare journey and works with care team members to support engagement and care coordination. The position is hybrid: commute to DaVita partner practices three to four days per week and work from home the remainder of the time. The schedule is full-time, Monday through Friday, with no nights or weekends. Mileage is reimbursed, and reliable transportation is required. Commute time depends on the patient population and may include locations up to 90 minutes from the central location. The home workspace must provide a quiet, private area and high-speed internet.
Requirements
- High school diploma or GED.
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Strong verbal and written communication skills, active listening, and motivational techniques.
- Strong organization, time management, and follow-through skills.
- Ability to work autonomously and collaboratively with care team members.
- Reliable transportation.
Nice To Haves
- Associate’s or Bachelor’s degree.
- Two or more years of professional work experience in customer service, a patient-facing role, or telephonic outreach.
- Prior experience in a healthcare setting.
Responsibilities
- Facilitate CHE completion in nephrology offices, clinics, or via telehealth, and coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
- Make outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person.
- Welcome new patients to the program and collect new concerns from existing patients, escalating concerns to an RN or Nurse Practitioner as appropriate.
- Maintain accurate documentation and communicate patient updates to the care team.
- Build trust, influence patient participation, and overcome barriers to engagement through strong interpersonal skills.
- Organize outreach efforts by urgency and importance to maximize patient impact.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources and EAP counseling sessions.
- Access to Headspace.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
