Care Coordinator - Davita IKC - Tacoma, WA
About The Position
DaVita Integrated Kidney Care is hiring a Care Coordinator to help patients with complex chronic conditions navigate care and access resources. The coordinator works closely with Nurse Practitioners and RN Case Managers to coordinate services and support patients through their care journey. The position follows a full-time, Monday–Friday hybrid schedule. The coordinator works in clinics or partner practices four times per week and from home the remaining day, and travels among DaVita clinics and/or partner practices in the designated market and surrounding areas. Mileage is reimbursed, and reliable personal transportation is required. Daily start time is between 7:00 and 8:00 AM, with flexibility as needed to meet patient and clinic needs. Work from home requires a quiet, private space and high-speed internet. The role includes coordinating referrals and appointments, communicating with patients and providers, completing non-clinical screenings and pathways under a manager’s guidance, supporting the clinical team with assigned care-continuum tasks, identifying and coordinating access to eligible programs, and maintaining accurate, confidential documentation. The Care Coordinator is expected to communicate professionally and act in alignment with DaVita’s mission and values. The posted wage range is $22.00–$25.00 per hour. Compensation depends on factors including qualifications, skills, competencies, and experience. Teammates become eligible for benefits on the first day of the month following or coinciding with one month of continuous employment.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a professional office environment.
- Ability to handle confidential information with discretion and sound judgment.
- Strong verbal communication skills.
- Proficiency in Microsoft Office, Excel, and Outlook.
- Commitment to service excellence and patient satisfaction.
- Ability to work autonomously and collaborate effectively with the team.
- Reliable personal transportation for travel to multiple clinics and/or partner practices; mileage is reimbursed.
- For work from home, a quiet, private workspace with reliable high-speed internet.
Nice To Haves
- Prior experience with Electronic Medical Records.
- 1–3 years of clinical medical office experience.
- CNA or MA experience.
- Experience coordinating care, including referrals or care management.
- Familiarity navigating insurance payers.
- Experience in direct patient care or support.
- Prior medical office environment experience.
Responsibilities
- Coordinate care by helping patients access eligible resources and programs and assisting with referrals and provider appointments.
- Make outbound calls and respond to inbound calls from patients, providers, and Village resources.
- Complete non-clinical screenings and pathways under the Manager’s guidance, escalating to the Integrated Care Nurse as needed.
- Complete assigned tasks to help the clinical team move patients through the continuum of care.
- Identify eligible resources and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs.
- Communicate directly with patients in a timely and professional manner.
- Maintain accurate, complete, and confidential documentation.
- Demonstrate strong two-way oral and written communication.
- Act in alignment with DaVita’s mission and values to deliver high-quality patient care.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources and EAP counseling sessions.
- Access to Headspace.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
