Care Coordinator - Davita IKC - Louisville, KY
About The Position
DaVita Integrated Kidney Care (IKC) is hiring a Care Coordinator to support patients with complex chronic conditions. The Care Coordinator works with Nurse Practitioners, RN Case Managers, and other care-team members to coordinate care, connect patients with resources, facilitate referrals and appointments, and help patients move through the continuum of care. The role is full-time, Monday through Friday. The teammate commutes to DaVita clinics in the designated region 3–4 times per week and works from home the remaining time. Daily start time is between 7:00 and 8:00 a.m., with flexibility as needed to meet patient and clinic needs. Reliable transportation is required, and mileage is reimbursed. The home workspace must be quiet and private and have reliable high-speed internet. DaVita describes the role as an opportunity to make a direct impact on patients’ lives as part of a mission-driven, collaborative care team, with a flexible hybrid schedule and opportunity for professional growth. Benefits eligibility begins on the first day of the month following or coinciding with one month of continuous employment. The listed rewards include medical, dental, and vision coverage, a 401(k) match, paid time off, PTO cash out, family resources, EAP counseling sessions, Headspace access, backup child and elder care, maternity and paternity leave, and professional development programs and courses. The wage range is $19.29–$22.50 per hour; compensation depends on qualifications, skills, competencies, and experience.
Requirements
- High school diploma or GED.
- At least 2 years of experience in a professional office environment.
- Ability to handle confidential information with discretion and sound judgment.
- Strong verbal communication skills.
- Proficiency in Microsoft Office, Excel, and Outlook.
- Commitment to service excellence and patient satisfaction.
- Ability to work autonomously while collaborating effectively with the team.
- Quiet, private home workspace with reliable high-speed internet.
- Reliable transportation to commute to clinics in the designated region.
Nice To Haves
- Prior experience with Electronic Medical Records.
- 1–3 years of clinical medical office experience.
- CNA or MA experience.
- Experience coordinating care, including referrals or care management.
- Familiarity navigating insurance payers.
- Experience in direct patient care or support.
- Prior experience in a medical office environment.
Responsibilities
- Coordinate patient care by ensuring access to eligible resources and programs and assisting with referrals and provider appointments.
- Make outbound calls and respond to inbound calls from patients, providers, and Village resources.
- Complete non-clinical screenings and pathways under the Manager’s guidance, escalating to the Integrated Care Nurse as needed.
- Assist the clinical team with moving patients through the continuum of care by completing assigned tasks.
- Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs.
- Communicate directly with patients in a timely and professional manner.
- Maintain accurate, complete, and confidential documentation.
- Demonstrate exceptional two-way oral and written communication.
- Act in alignment with DaVita’s mission and values to deliver high-quality patient care.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources.
- EAP counseling sessions.
- Access to Headspace.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
