Engagement Specialist - Davita IKC - Bronx/Brooklyn

DaVita•Brooklyn, NJ

4d•Hybrid

About The Position

At DaVita IKC, the Engagement Specialist is the first point of contact for patients, supporting onboarding, scheduling, and ongoing connection through high-volume, relationship-focused outreach. The role helps patients navigate their healthcare journey and supports engagement in care for complex chronic conditions. The position follows a full-time Monday–Friday schedule with a flexible hybrid arrangement. The specialist commutes to DaVita partner practice locations 2–4 times per week and works the remainder of the time from home. Mileage is reimbursed, and reliable transportation is required. Drive time depends on the patient population, and locations may be up to 90 minutes from the central location. The role does not require nights or weekends. A quiet, private home workspace with high-speed internet is required. The specialist facilitates Chronic Health Evaluation (CHE) completion in nephrology offices, clinics, or via telehealth; coordinates with Nurse Practitioners and clinics; and conducts patient, caregiver, and clinic outreach. The role maintains accurate documentation, communicates updates to the care team, and escalates patient concerns to an RN or Nurse Practitioner as appropriate. The posted wage range is $19.29–$22.50 per hour; compensation depends on qualifications, skills, competencies, and experience.

Requirements

High school diploma or GED required.
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Strong verbal and written communication skills, active listening, and motivational techniques.
Strong organization, time management, and follow-through skills.
Ability to work autonomously and collaboratively with care team members.
Reliable transportation required.
A quiet, private home workspace with high-speed internet required.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Two or more years of professional work experience in customer service, a patient-facing role, or telephonic outreach preferred.
Prior experience in a healthcare setting preferred.

Responsibilities

Facilitate CHE completion in nephrology offices, clinics, or via telehealth.
Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
Conduct outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling.
Schedule telehealth CHEs for patients unable to attend in person.
Welcome new patients to the program and collect new concerns from existing patients; escalate concerns to an RN or Nurse Practitioner as appropriate.
Maintain accurate documentation and communicate patient updates to the care team.
Build trust, influence patient participation, and overcome barriers to engagement through strong interpersonal skills.
Organize outreach efforts by urgency and importance to maximize patient impact.