Engagement Specialist - Davita IKC - Fresno
About The Position
DaVita IKC is hiring an Engagement Specialist to serve as the first point of contact for patients. The role focuses on onboarding, scheduling, and maintaining patient connections through high-volume, relationship-focused outreach. The specialist helps patients navigate their healthcare journey and works with clinics and the care team to support engagement and care coordination. This is a full-time, Monday–Friday position. The specialist commutes to DaVita partner practices 2–5 days per week and works from home the remainder of the time. Mileage is reimbursed, and reliable transportation is required. Drive time varies based on the patient population, and partner locations may be up to 90 minutes from the central location. There are no nights or weekends. The home workspace must include a quiet, private space and high-speed internet.
Requirements
- High school diploma or GED.
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Strong verbal and written communication skills, active listening, and motivational techniques.
- Strong organization, time management, and follow-through skills.
- Ability to work autonomously and collaboratively with care team members.
- Reliable transportation.
- A quiet, private home workspace with high-speed internet.
Nice To Haves
- Associate’s or Bachelor’s degree.
- At least 2 years of professional experience in customer service, a patient-facing role, or telephonic outreach.
- Prior experience in a healthcare setting.
Responsibilities
- Facilitate CHE completion in nephrology offices, clinics, or through telehealth, coordinating with Nurse Practitioners and clinics to prepare for in-person appointments.
- Make outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person.
- Welcome new patients to the program and collect new concerns from existing patients, escalating concerns to an RN or Nurse Practitioner as appropriate.
- Maintain accurate documentation and communicate patient updates to the care team.
- Build trust, encourage patient participation, and overcome barriers to engagement through strong interpersonal skills.
- Organize outreach efforts by urgency and importance to maximize patient impact.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources.
- EAP counseling sessions.
- Access to Headspace®.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses through StarLearning.
- Mileage reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
