Engagement Specialist - Davita IKC - Fresno

DaVita • Fresno, CA

4d • Hybrid

About The Position

DaVita IKC is hiring an Engagement Specialist to serve as a first point of contact for patients, supporting onboarding, scheduling, and ongoing connection through high-volume, relationship-focused outreach. The role helps patients navigate their healthcare journey and supports engagement in care for complex chronic conditions.

This is a full-time, Monday–Friday position. The specialist commutes to DaVita partner practices 2–5 days per week and works from home the remainder of the time. Mileage is reimbursed, and reliable transportation is required. Drive time varies by patient population, and commutes may include locations up to 90 minutes from the central location. There are no nights or weekends. The home workspace must provide a quiet, private space and high-speed internet.

The specialist facilitates CHE completion in nephrology offices, clinics, or via telehealth, and coordinates with Nurse Practitioners and clinics to prepare for in-person appointments. The role includes patient and clinic outreach, scheduling and reminders, welcoming patients to the program, documenting updates, escalating concerns as appropriate, and prioritizing outreach to maximize patient impact. The position works autonomously and collaboratively with care team members.

The wage range is $25.00–$28.50 per hour. DaVita describes its rewards package as including comprehensive benefits, family support resources, paid time off, professional development programs, and a 401(k) match. Teammates become eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.

Requirements

• High school diploma or GED.
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills, active listening, and motivational techniques.
• Strong organization, time management, and follow-through skills.
• Ability to work autonomously and collaboratively with care team members.
• Reliable transportation.
• A quiet, private home workspace with high-speed internet.

Nice To Haves

• Associate’s or Bachelor’s degree preferred.
• Two or more years of professional work experience in customer service, a patient-facing role, or telephonic outreach preferred.
• Prior experience in a healthcare setting preferred.

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth.
• Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
• Make outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling.
• Schedule telehealth CHEs for patients unable to attend in person.
• Welcome new patients to the program and collect new concerns from existing patients; escalate concerns to an RN or Nurse Practitioner as appropriate.
• Maintain accurate documentation and communicate patient updates to the care team.
• Build trust, influence patient participation, and overcome barriers to engagement through strong interpersonal skills.
• Organize outreach efforts by urgency and importance to maximize patient impact.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling sessions.
• Access to Headspace®.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs and on-demand virtual leadership and development courses through StarLearning.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED