Engagement Specialist - Davita IKC - Lancaster, PA

DaVita • Lancaster, PA

2d • Hybrid

About The Position

At DaVita IKC, the Engagement Specialist is the first point of contact for patients, supporting onboarding, scheduling, and ongoing engagement through high-volume, relationship-focused outreach. The role helps patients navigate their healthcare journey and works closely with Nurse Practitioners, clinics, and the care team.

The position follows a full-time Monday–Friday schedule. The specialist commutes to DaVita partner practices 3–5 days per week and works the remainder of the time from home. Mileage is reimbursed, and reliable transportation is required. Drive time depends on the patient population, and commutes may include locations up to 90 minutes from the central location. Nights and weekends are not required. The home workspace must include a quiet, private space with high-speed internet.

Requirements

• High school diploma or GED.
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills, active listening, and motivational techniques.
• Strong organization, time management, and follow-through skills.
• Ability to work autonomously and collaboratively with care team members.
• Reliable transportation.
• A quiet, private home workspace with high-speed internet.

Nice To Haves

• Associate’s or bachelor’s degree.
• Two or more years of professional work experience in a customer service, patient-facing, or telephonic outreach role.
• Prior experience in a healthcare setting.

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth.
• Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
• Make outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling.
• Schedule telehealth CHEs for patients unable to attend in person.
• Welcome new patients to the program and collect new concerns from existing patients, escalating concerns to an RN or Nurse Practitioner as appropriate.
• Maintain accurate documentation and communicate patient updates to the care team.
• Build trust, influence patient participation, and overcome barriers to engagement through strong interpersonal skills.
• Organize outreach efforts by urgency and importance to maximize patient impact.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources.
• EAP counseling sessions.
• Access to Headspace.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs and on-demand virtual leadership and development courses through StarLearning.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED